Business Analyst Retail

This is a full time direct hire position. Base $80K to $90K Sorry no sponsorship for this position.


The IT Business Analyst will be working directly with customers, vendors as well as interfacing with and providing support to sales, buying, business operations, and supply chain teams. Time will be split between supporting existing production systems and designing/deploying new functionality within these systems. Support tasks will include working with business users on questions and requests around how to best utilize current functionalities as well as helping troubleshoot system issues and problems. Project tasks include working with business partners on future system needs, documenting requirements and helping design related processes. Vendor relationships will be a critical key to success as they’ll play a role in both support and new system deployments.   

Duties & Responsibilities

  • Will participate in design, assembly, and documentation walkthroughs
  • Effectively communicate status, changes, and issues to the relevant parties and stakeholders
  • Quickly address and /or escalate project issues and support their resolution
  • Serve as a liaison between the business and the development team
  • Assist in the creation and execution of test plans and test cases
  • Assist in management of issue and change management process
  • Responsible for all activities related to supporting and enhancing our corporate systems
  • Act as an authority and subject matter expert corporate systems – understand the business user’s function and help them develop more efficient process/procedure
  • Anticipate and identify issues that may negatively impact business and develop/implement technology based solutions
  • Support all aspects of IT projects including analysis, design, development, installation and implementation
  • Work with IT vendors and other outside contacts on development and service relationships
  • Must be able to multi-task and juggle multiple priorities while ensuring successful completion of all items
  • Providing suggestions to the development team during the development stage of product to meet the client's business needs
  • Preparing accurate and detailed requirement specifications documents, user interface guides, and functional specification documents
  • Documenting the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client
  • Designing and executing the test scripts and test scenarios
  • Coordinating with the groups of business unit who test, validate, evaluate new applications and functions, and determine issues in services and software
  • Managing any change requests related to the working project plans daily to meet the agreed deadlines

Knowledge, Skills, and Abilities

  • Excellent leadership, communication, analytic and problem-solving skills required
  • Must be a self-motivated, result oriented individual with main focus on our customers’ needs
  • Must be a team player with a positive attitude that can work independently
  • Analytical aptitude and effective project management skills
  • Must be detail oriented, organized, and able to manage time efficiently
  • Must have the ability to implement controls around an often-changing production environment
  • Ability to analyze and document complex business processes
  • Ability to make effective independent decisions under pressure
  • Ability to think analytically and be a problem solver
  • Ability to gather and interpret relevant data and information
  • Ability to collaborate within a team across all business units while supporting the overall organization’s needs (Merchandising, Operations, Finance, Human Resources, and Distribution)
  • Ability to apply expertise to everyday business/process issues with minimal direction while prioritizing effectively
  • Ability to perform a wide variety of tasks to break down complex processes into simpler parts for analysis and improvement
  • Ability to develop and run queries in an Enterprise Database environment
  • Effective communication skills and excellent follow through to ensure the achievement of personal and company objectives

Experience and Credentials

  • Minimum of 3 years relevant IT Business Analyst experience required
  • MUST HAVE 5+ years’ experience in retail
  • Experience on Enterprise level Systems:
    • ERP
    • Merchandising
    • Warehouse Management
    • Financials
    • Mobile / Web
  • Basic understanding of EDI and EDI processing
  • Knowledge of computer applications is required with the ability to use a wide variety of databases, analytics, and project management applications

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