Application Support Analyst

firstPRO inc. is seeking an Application Support Analyst for our client who is leading the mobile and wireless medical technology industry. This is a full-time direct hire position. Sorry no sponsorship offered for this position. US Citizen and Green Card Holders Only.

Education Requirements:

Bachelor's Degree in Computer Science or Information Systems, or equivalent work experience

Relevant Work Experience:

  •  3+ years’ experience supporting database driven applications

  • Experienced with data extraction, transformation, and loading (ETL) using Microsoft SQL

  • Experience working in a regulated environment, preferably in the FDA or healthcare related fields

  • Experience with .NET and Java programming a plus

  • IT service management experience a plus

Knowledge/Abilities –Technical Skills:

  • Desire and ability to quickly learn about the business, technical and functional intricacies, proprietary and third-party operational systems and applications and provide efficient, competent support of those systems and applications to users

  • Demonstrated overall IT literacy

  • Solid understanding of Windows infrastructure, network computing technologies and database administration using MS SQL Server

  • Demonstrated ability to effectively manage concurrent projects, issues, and other responsibilities

  • Demonstrated ability to perform job functions in compliance with organization procedures and policies

  • Analytical thinker with excellent problem solving, investigation, diagnostic and teamwork skills

  • Self-starter with the ability and desire to dig into complex problems

  • Communication Skills (Verbal/Written): Demonstrated strong verbal and written communication skills, customer service skills, and self-management skills. To effectively understand and translate user requirement into actions and deliverables.

  • Management/Leadership Skills: This position does not manage others; Supervision provided is direct with little latitude/decision-making authority.

  • Customer Service: Ability to always interact effectively with all levels of the organization in a professional and responsive manner; WECARE- customer centric program.


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