eDiscovery Operations Manager

  • Location: Philadelphia, Pennsylvania
  • Type: Direct Hire
  • Job #156038

Our client, is a nationally-recognized provider of outsourcing services. For more than three decades, we have served law firms, insurance companies, corporations, government agencies and educational institutions with cutting-edge technology and a comprehensive breadth of services including records retrieval & analysis, deposition, eDiscovery, facilities management and back office solutions to help increase productivity while reducing operational costs.

Success starts with the people that we employ. To be a part of the team, one must be caring and passionate, and go above and beyond what our clients expect. We are lucky to have some of the best representatives in the industry, and that is proven time and time again with the personalized relationships and bonds that are formed between our associates and clients.

Associates must also express the highest levels of integrity, accountability and responsiveness. The team is honest, loyal and trustworthy, and we are proud to provide the highest quality service in the industry.

There is nothing that we wouldn’t do for our clients! We are always there when they need us, and their satisfaction is guaranteed. We are proud to say that we deliver our solutions quickly, efficiently, economically and enthusiastically.

The Position

Seeking an Operations Manager to oversee production, project management, technical services and data processing. The Operations Manager will be responsible for managing all electronic data discovery service delivery using RelativityOne. The candidate will manage a small team of technical specialists as well as external resources with a goal of building out a larger group to encompass project managers and data processing specialists. This candidate will also be responsible for providing some technical litigation support.

Other responsibilities include:

  • Directing and managing litigation projects to ensure implementation of deliverables and, executing tasks as per contract requirements and project-specific directions. Working hands on with matters as needed.
  • Training existing and new staff in regards to technology, processes, workflow, etc. as directed by Director of eDiscovery.
  • Production Management and adhere to production specs for agencies such as FINRA, DOJ and the SEC
  • Project Management and Client Service
  • Act as a subject matter resource to business development staff
  • Assist CIO and director in Evaluation and implementation of new litigation support and electronic discovery technologies
  • Able to test, evaluate and Implement new solutions and processes.

Qualifications:

  • 3-7 years experience in litigations support, at least 2 years in a team lead/management role
  • Must have experience managing litigation projects in a service provider/vendor environment
  • Exemplary client service/management skills
  • Strong interpersonal skills
  • Excellent communication skills, both written and oral
  • Strong technical experience with Relativity, RCA preferred
  • Flexible

Job Type: Full-time

Salary: Up to $140,000 

Benefits:

  • 401(k)
  • Bonus Structure 
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Application Question(s):

  • Please list any eDiscovery or Project Management Certifications you have (ex. Relativity Certified Administrator, ACEDS, PMP)
  • How many years of Relativity experience do you have

Education:

  • Bachelor's (Preferred)

Work Location:

  • Fully Remote

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