IT Contact Center Representative
firstPRO is seeking a qualified IT Contact Center Representative for our client, a large medical organization based out of Jamison, PA. They are looking for someone with a strong customer service-oriented personality and experience with troubleshooting desktop/laptop computers, hardware and software, and knowledge/experience of Microsoft 365 and basic Active Directory concepts.
IT Contact Center Representative
Details
- Compensation: $23-$25/hour
- Monday through Friday
- Hybrid (1 – 2 days onsite)
- Type: Contract to hire)
- Must be vaccinated
Responsibilities
- Primary function is to manage inbound customer calls in contact center queue in a timely manner
- Recognize, document, and escalate trends in customer calls to the management team
- Maintain excellent communication with all end users and other members of the IT department
- Identify and triage service requests reported by end users
- Diagnose/troubleshoot/resolve printer, scanner, and other peripheral device issues
- Document issue resolution using the help desk ticketing system (ConnectWise Manage)
- Provide support for end users in person or remotely
Qualifications
- Experience troubleshooting desktop/laptop computers hardware and software
- Experience working in a structured, process-driven environment
- Strong customer service/communication skills
- Knowledge/Experience of Microsoft 365
- Knowledge/Experience of basic Active Directory concepts
- Quick learner, ability to think outside the box, work independently and remotely
firstPRO is seeking a qualified IT Contact Center Representative for our client, a large medical organization based out of Jamison, PA. They are looking for someone with a strong customer service-oriented personality and experience with troubleshooting desktop/laptop computers, hardware and software, and knowledge/experience of Microsoft 365 and basic Active Directory concepts.
IT Contact Center Representative
Details
- Compensation: $23-$25/hour
- Monday through Friday
- Hybrid (1 – 2 days onsite)
- Type: Contract to hire)
- Must be vaccinated
Responsibilities
- Primary function is to manage inbound customer calls in contact center queue in a timely manner
- Recognize, document, and escalate trends in customer calls to the management team
- Maintain excellent communication with all end users and other members of the IT department
- Identify and triage service requests reported by end users
- Diagnose/troubleshoot/resolve printer, scanner, and other peripheral device issues
- Document issue resolution using the help desk ticketing system (ConnectWise Manage)
- Provide support for end users in person or remotely
Qualifications
- Experience troubleshooting desktop/laptop computers hardware and software
- Experience working in a structured, process-driven environment
- Strong customer service/communication skills
- Knowledge/Experience of Microsoft 365
- Knowledge/Experience of basic Active Directory concepts
- Quick learner, ability to think outside the box, work independently and remotely