Mobile Device Support Analyst

  • Location: Philadlephia , Pennsylvania
  • Type: Contract To Hire
  • Job #156446

firstPRO is seeking a qualified Mobile Device Support Analyst for our client, a large film studio company based out of Philadelphia. They are looking for someone with experience in responding to a high volume of customer contacts regarding mobile services device additions, changes, usage plans, and troubleshooting. The ideal candidate will be action oriented, customer-focused, a quick learner, and be able to build peer relationships to work effectively as part of a team.

 

Mobile Device Support Analyst

 

Job Details

  • Compensation: $26/hour
  • Schedule: Monday through Friday, 7:00 AM to 3:30 PM
  • 100% Remote
  • Type: Contract to Hire

 

Job Responsibilities

  • Respond to a high volume of customer contacts and account team requests
  • Provide clients with relevant, accurate information on products and services
  • Research and resolve basic product, service and support issues
  • Thoroughly document all inquiries providing applicable communication related to transaction type
  • Maintain a customer focus by listening actively and maintaining composure
  • Adhere to schedules and manage time effectively to achieve department performance goals
  • Provide on-call coverage on a rotating basis

 

Job Requirements

  • Minimum – High School Diploma / Desired – AA Degree in Business or related field
  • 5 plus years of experience in customer service and/or tele-sales call center taking inbound or placing outbound calls to customers. 
  • Proficient in mobile wireless and or telecommunications industry.
  • Advanced knowledge in Microsoft Office applications

 

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