firstPRO is seeking a qualified Mobile Device Support Analyst for our client, a large film studio company based out of Philadelphia. They are looking for someone with experience in responding to a high volume of customer contacts regarding mobile services device additions, changes, usage plans, and troubleshooting. The ideal candidate will be action oriented, customer-focused, a quick learner, and be able to build peer relationships to work effectively as part of a team.

Mobile Device Support Analyst

Job Details

• Compensation: $26/hour
• Schedule: Monday through Friday, 7:00 AM to 3:30 PM
• 100% Remote
• Type: Contract to Hire

Job Responsibilities

• Respond to a high volume of customer contacts and account team requests
• Provide clients with relevant, accurate information on products and services
• Research and resolve basic product, service and support issues
• Thoroughly document all inquiries providing applicable communication related to transaction type
• Maintain a customer focus by listening actively and maintaining composure
• Adhere to schedules and manage time effectively to achieve department performance goals
• Provide on-call coverage on a rotating basis

Job Requirements

• Minimum – High School Diploma / Desired – AA Degree in Business or related field
• 5 plus years of experience in customer service and/or tele-sales call center taking inbound or placing outbound calls to customers. 
• Proficient in mobile wireless and or telecommunications industry.
• Advanced knowledge in Microsoft Office applications