Mobile Device Support Analyst

  • Location: Philadelphia, Pennsylvania
  • Type: Contract To Hire
  • Job #156477

firstPro is looking for a professional specializing in mobile device support for a contract to hire opportunity with our client, who has a strong foothold in community-based mental health services in the greater Philadelphia area. This is a full-time, contract to hire position that is 100% onsite, with offices located in Philadelphia. The role will focus on providing support and administration for mobile devices related to hardware, software, connectivity, as well as carrier issues. Compensation ranges from $40.00 – $45.00 and is based on professional experience. Interested candidates please apply with updated resume!


Mobile Device Support Analyst — Desired Qualifications

  • Associate’s degree in computer science or information technology
  • 2+ years of experience required in mobile support, OS and MDM client server
  • 2 + years of experience require in a regulated environment
  • Experience with configuring, managing and supporting mobile devices
  • Experience working Mobile Device Management software
  • Familiarity with cellular carrier’s contracts and processes preferred
  • End user services experience with Windows 7/10 platform
  • Proficient with Microsoft Office (Word, Excel, and PowerPoint)
  • Must have customer support experience, including support of end-users
  • Demonstrate experience in providing excellent and timely support to configure, customize and troubleshoot operational and unanticipated issues
  • Experience creating reports and follow up with end users, management and third parties as required to ensure compliance

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