firstPro is looking for a professional to provide technical support for end users, related to a wide variety of technical or usability hardware and software issues for our level client, with a strong foothold in the medical field. This is a full-time, contract to hire position, located in Berwyn, Pa, with an expectation to be onsite 100% of the time. The ideal candidate will come with at least one year of experience working in a structured support department and be knowledgeable in problem triage, analysis and solution development for technological problems. Compensation ranges from $22-$23 per hour based on professional experience. Interested candidates please apply below!

Service Desk Analyst – desired qualifications

• Punctual
• Strong phone skills
• Able to work in a very fast paced environment
• Multi-tasking abilities
• Healthcare background a plus (bonus would be if they knew Siemens applications)
• Knowledge and use of ServiceNow
• Helpdesk experience with 1+ years’ experience