firstPro is looking for a professional who is an expert at front-line customer support. This is a full-time, contract to hire, hybrid position, with corporate offices located in the Doylestown area. The role will focus on providing support and administration for requests as they come in via phone, email, or through the service desk system. Compensation ranges from $22 – $25 per hour and is based on professional experience. Interested candidates please apply with updated resume!

IT Contact Center Representative— Desired Qualifications

• Experience managing inbound customer calls in contact center queue in a timely manner
• Background with troubleshooting Microsoft Windows desktop and laptop computers
• Ability to diagnose and troubleshoot printers, scanners, and other peripheral equipment
• Practice with recognizing, documenting, and escalating trends in customer calls to the management team
• Understanding of issue resolution using the help desk ticketing system (ConnectWise Manage)
• Strong interpersonal and communication skills
• Desire to work in a fast-paced environment independently and remotely
• Capacity to solve technical problems that don’t require advanced systems access and knowledge