Desktop Support Technician

  • Location: Philadelphia, Pennsylvania
  • Type: Contract To Hire
  • Job #156613

firstPro is looking for a professional to provide advanced technical support for end users, related to a wide variety of technical or usability hardware and software issues for our well-known client, with a foothold in the medical field. This is a full-time, 6-month, contract-to-hire position, located in Philadelphia, Pa, with an expectation to be onsite for most of the time. The ideal candidate will come with at least 4 years’ experience working in a field support department and be knowledgeable in problem triage, analysis, and solution development for technological problems. Compensation ranges from $24-$26 per hour based on professional experience. Interested candidates please apply below!

Desktop Support Technician—Desired Qualifications

  • Experience working with a variety of operating systems and software
  • Understanding of both Mac OS and Windows OS
  • Strong customer service orientation and ability to follow through issues to resolution
  • Ability to interact with individuals at all levels within an organization, including IT staff, faculty and research staff, clinicians and clinical staff, administrators, and students
  • Knowledge of academic or research operations and the use of information system applications in an academic environment
  • Must be able to function as part of a team providing a high level of quality service to clients
  • Ability to provide support to end users needing help with devices such as tablets and smartphones
  • Familiarity with Windows Server access tools, IP troubleshooting tools, and printer administration software
  • Comfort with troubleshooting for personal computers (desktop and laptop), printers, storage devices, common and specialized peripherals, AV equipment, computers attached to scientific devices

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