Mobility Agent

  • Location: Ambler, Pennsylvania
  • Type: Contract To Hire
  • Job #156937

Job Description

As a Mobility Support Agent, your primary responsibility is to respond to a high volume of customer contacts regarding mobile device service additions and changes, troubleshooting device and or service issues – while interacting closely with account teams implementing client requests. The Mobility Support agent must quickly analyze customer needs, research and resolve customer requests, and thoroughly document all inquiries. Your ability to listen to customer needs, resolve concerns, accurately and efficiently process change requests will be the key to your success as we continuously improve quality in addition to retaining and expanding our customer base. The ideal candidate will be action-oriented, customer-focused, a quick learner, and able to build peer relationships to work effectively as part of a team.

Responsibilities

  • Respond to a high volume of customer contacts and account team requests
  • Provide clients with relevant, accurate information on products and services
  • Research and resolve basic product, service and support issues
  • Thoroughly document all inquiries providing applicable communication related to transaction type
  • Maintain a customer focus by listening actively and maintaining composure
  • Adhere to schedules and manage time effectively to achieve department performance goals
  • Provide on-call coverage on a rotating basis

Qualifications

  • Minimum – High School Diploma / Desired – AA Degree in Business or related field
  • 1-2 years of experience in customer service and/or telesales call center taking inbound or placing outbound calls to customers. Preferably in the wireless and or telecommunications industry.
  • Advanced knowledge in Microsoft Office applications
  • Strong problem solving skills and attention detail

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