firstPRO is seeking a qualified IT Support Specialist for our client, a large shipping and handling company located out of Vineland, New Jersey. They are looking for someone with strong experience in PC Build/Config/Deploy, Active Directory, HW/SW Troubleshooting, Windows Environment (W10, O365), responding to issues in workstation, laptop, network access, and phone support, general IT support duties and end user training (resolving desktop installation/corruption/malfunction issues)

IT Support Specialist

Job Details

• Type: Contract to Hire
• 100% Onsite
• Compensation: $30/hour
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM

Job Duties

• Respond to calls and emails as required to support the operation.
• General IT Support duties and training of end users (resolve desktop installation/corruption/malfunction issues, e.g. as required)
• Support multiple sites remotely with application, hardware, Office 365 and SAP connectivity issues and folder security issues.
• Perform software and application installation, and upgrades.
• Create users and assign permissions in Active Directory and Office 365
• Assist in computer networking and server operation functions.
• Assist in the management and maintenance of system security including, but not limited to McAfee Antivirus.
• Perform server and network monitoring.
• Escalate unresolved issues to the Systems/Network Administrator and/or Manager of Infrastructure.
• Develop and maintain system documentation for daily operations and disaster recovery
• Assist the rest of the infrastructure team on large/team projects.
• Work with Group IT to deploy company driven strategy and initiatives worldwide.
• Seeks prioritization from the Manager of Infrastructure for prioritization of their own workload if needed.
• Enforce IT Best Practice standards.
• Maintain a broad knowledge of current and emerging state-of-the-art computer/network systems technologies, architectures, and products.
• Perform miscellaneous job-related duties as assigned.
• Observe all safety rules and regulations and perform job in a safe manner.
• Up to 25%+/- travel required

Job Requirements

• Ability to communicate technical information to non-technical personnel.
• Knowledge of available computing and/or network hardware and peripheral equipment.
• Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Ability to identify and resolve computer system malfunctions and operational problems.
• Ability to provide a range of systems training and/or support activities for users.
• Ability to comply with change control management procedures.
• Ability to fully document all systems using a variety of tools, including Microsoft Visio.
• Ability to provide a range of systems training and/or support activities for users and other technical staff members. Ability to clearly log/track all working time.