Overnight Help Desk Analyst

  • Location: Philadelphia, Pennsylvania
  • Type: Contract
  • Job #157334

firstPro is looking for a professional within the support space for a contract opportunity with our enterprise level client, well-known in the healthcare space. This is a full-time contract position that is 100% remote, with corporate offices located in Philadelphia. The role will focus on providing support and administration via telephone and email to end users. This is an overnight position, with typical hours from  9pm to 8am. Compensation ranges from $26- $30/ hour and is based on professional experience. Interested candidates please apply with updated resume!

Overnight Help Desk Analyst— Desired Qualifications

  • Experience with recording, tracking, and documenting the Help Desk request problem-solving process through to final resolution.
  • Knowledge of Remedy ticketing system and Cisco Jabber softphones a plus, Windows 10, MS Office 2016/365.
  • Strong communications skills; oral and written.
  • Strong interpersonal skills with a focus on customer service.
  • Proven ability to present ideas in user-friendly language.
  • Bachelor’s Degree in Computer Science or related field (relevant experience may be considered in lieu of degree).
  • 2 Years of experience in a hospital.
  • 5 Years of experience with help desk operations with a PC orientation, PC support activities, or technical customer support role with extensive application knowledge (Required).
  • 5 Years’ experience with Windows operating systems, common PC applications including but not limited to MS Office Suite (Preferred).
  • EPIC and MAC experience a plus.

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