IAM Analyst

  • Location: Hammonton, New Jersey
  • Type: Contract
  • Job #157359

firstPRO is seeking a qualified IAM Analyst for our client, a large products distributor based out of New Jersey. They are seeking someone that can be responsible for creation, removal, and maintaining account permissions/access controls for various IT solutions and business applications


IAM Analyst

Job Details

  • Schedule: Monday through Friday, 10:00 AM – 7:00 PM
  • 100% Remote
  • Compensation: $35 – $37/hour with benefits (Health, Dental, Vision)
  • Type: Contract, but possible Contract to Hire


Job Responsibilities

  • Meeting related service goals and measures to ensure service levels are attained.    
  • Provide timely completion of access service requests, following up with approvers and requesters where necessary to meet service level objectives for time to resolution.
  • Provide weekly and monthly SLA reports for service requests.
  • Analyze data and recommend improvements.
  • Develop and maintain IAM operational documentation, process, and procedures.    
  • Working with SOX and Audit teams to ensure any Identity and Access risks are mitigated.
  • Ensure IT Security policies and procedures are followed.
  • Using the ITSM tool SolarWinds Service Desk for managing and tracking requests and Incidents
  • Provide timely status as needed to the business and IT associates when working to complete a request.
  • Ability to be discrete while handling confidential or personal data.
  • Develop and maintain an advanced understanding of our customer’s use of technology.
  • Maintain consistent and professional customer service and communication with the business and IT associates.
  • Collaborate with colleagues to identify and remediate issues.
  • Develop work processes, best practices, and implement changes to streamline operations.
  • Other duties as assigned by Management.


Job Requirements

  • BS degree in an IT related major or 4+ years of experience with an IT service organization
  • Experience supporting business users in an Identity and Access role a plus.
  • Excellent customer service skills.
  • Must be a team player.
  • Ability to support multiple efforts in parallel, in a highly matrix, fast-paced, multi-site organization experiencing rapid growth.
  • Ability to learn new tools and processes to provide extraordinary service to our business customers.
  • Ability to work independently with little day to day supervision.
  • Ability to advance a solution by leveraging other customer IT groups.
  • Strong analytical, problem-solving, and conceptual skills.
  • Excellent communication (oral and written) and interpersonal skills.
  • Possesses or can quickly acquire necessary knowledge of the following systems:     Windows Operating Systems, Active Directory, Microsoft Office 365, and Microsoft Azure Systems
  • Knowledge and experience with Identity and Access automation a plus.


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