firstPRO is seeking a qualified IAM Analyst for our client, a large products distributor based out of New Jersey. They are seeking someone that can be responsible for creation, removal, and maintaining account permissions/access controls for various IT solutions and business applications

IAM Analyst

Job Details

• Schedule: Monday through Friday, 10:00 AM – 7:00 PM
• 100% Remote
• Compensation: $35 – $37/hour with benefits (Health, Dental, Vision)
• Type: Contract, but possible Contract to Hire

Job Responsibilities

• Meeting related service goals and measures to ensure service levels are attained.    
• Provide timely completion of access service requests, following up with approvers and requesters where necessary to meet service level objectives for time to resolution.
• Provide weekly and monthly SLA reports for service requests.
• Analyze data and recommend improvements.
• Develop and maintain IAM operational documentation, process, and procedures.    
• Working with SOX and Audit teams to ensure any Identity and Access risks are mitigated.
• Ensure IT Security policies and procedures are followed.
• Using the ITSM tool SolarWinds Service Desk for managing and tracking requests and Incidents
• Provide timely status as needed to the business and IT associates when working to complete a request.
• Ability to be discrete while handling confidential or personal data.
• Develop and maintain an advanced understanding of our customer’s use of technology.
• Maintain consistent and professional customer service and communication with the business and IT associates.
• Collaborate with colleagues to identify and remediate issues.
• Develop work processes, best practices, and implement changes to streamline operations.
• Other duties as assigned by Management.

Job Requirements

• BS degree in an IT related major or 4+ years of experience with an IT service organization
• Experience supporting business users in an Identity and Access role a plus.
• Excellent customer service skills.
• Must be a team player.
• Ability to support multiple efforts in parallel, in a highly matrix, fast-paced, multi-site organization experiencing rapid growth.
• Ability to learn new tools and processes to provide extraordinary service to our business customers.
• Ability to work independently with little day to day supervision.
• Ability to advance a solution by leveraging other customer IT groups.
• Strong analytical, problem-solving, and conceptual skills.
• Excellent communication (oral and written) and interpersonal skills.
• Possesses or can quickly acquire necessary knowledge of the following systems:     Windows Operating Systems, Active Directory, Microsoft Office 365, and Microsoft Azure Systems
• Knowledge and experience with Identity and Access automation a plus.