Technical Service Representative (Training Onsite then 100% Remote)
Our client, a premier biotech company, is seeking an experienced technical service representative to join their team. This person will help customers troubleshoot issues of products and software via email and phone call.
- Troubleshoot and resolve technical issues.
- Achieve solutions to problems in a timely manner.
- Assist with trainings for customers and international distributors.
- Assist with sales department and customer service department.
- Write SOPs as needed.
- Bachelor’s Degree in Food /Life Science
- 2 years of experience in a laboratory or technical sales position
- Foreign language skills in French, Spanish, Chinese and/or Japanese