firstPRO is seeking a qualified Desktop Support Technician for our client, a large revenue cycle organization. They’re looking for someone with strong experience in installing, diagnosing repairing, and upgrading all end user devices and equipment.

Desktop Support Technician

Job Details

• Compensation: $26 – $28/hour, conversion up to $60,000/year 
• 100% Onsite then hybrid
• Schedule: Monday through Friday, 8:30 AM to 5:30 PM
•  Type: Contract to hire
• Location: New Castle, Delaware 

Job Responsibilities

• Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
• Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required deskside service levels.
• Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end-user computing environment.
• Where required, administer, and resolve issues with associated end-user workstation networking software products.
• Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
• Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.

Job Requirements

· Excellent technical knowledge of hardware and software.

· Excellent technical knowledge of PC internal components.

· Hands-on hardware troubleshooting experience.

· Working technical knowledge of current protocols, operating systems, and standards.

· Ability to operate tools, components, and peripheral accessories. Able to read and understand technical manuals, procedural documentation, and OEM guides.