Desktop Support Technician

  • Location: New Castle , Delaware
  • Type: Contract To Hire
  • Job #157790

firstPRO is seeking a qualified Desktop Support Technician for our client, a large revenue cycle organization. They’re looking for someone with strong experience in installing, diagnosing repairing, and upgrading all end user devices and equipment.


Desktop Support Technician


Job Details

  • Compensation: $26 – $28/hour, conversion up to $60,000/year 
  • 100% Onsite then hybrid
  • Schedule: Monday through Friday, 8:30 AM to 5:30 PM
  •  Type: Contract to hire
  • Location: New Castle, Delaware 


Job Responsibilities

  • Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
  • Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
  • Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required deskside service levels.
  • Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end-user computing environment.
  • Where required, administer, and resolve issues with associated end-user workstation networking software products.
  • Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
  • Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.


Job Requirements

· Excellent technical knowledge of hardware and software.

· Excellent technical knowledge of PC internal components.

· Hands-on hardware troubleshooting experience.

· Working technical knowledge of current protocols, operating systems, and standards.

· Ability to operate tools, components, and peripheral accessories. Able to read and understand technical manuals, procedural documentation, and OEM guides.




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