firstPRO is seeking a qualified Site Support Analyst for our client, a large consulting firm located out of Pennsylvania. They are seeking someone that can provide on-site second level technical support to local end users on various technical issues relating to hardware, software, and peripherals.

Site Support Analyst

Job Details

• Compensation: $28 – $30/hour with benefits (Health, Dental, Vision), conversion up to $60,000/year
• Type: Contract to Hire
• 100% Onsite
• Schedule: Monday through Friday, 8:30 AM to 5:30 PM

Job Responsibilities and Requirements

• Reporting to office Monday through Friday.
• Provide on-site & remote support to resolve IT incidents and requests in a timely manner to a wide range of stakeholders via Phone, in person or email as appropriate.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, supporting mobile devices, hardware, imaging desktops/laptops, configuring systems and applications.
• Troubleshoot corporate equipment connecting to the LAN and WAN including VPN and remote users.
• Develop, document and revise SOP procedures and knowledge base articles as needed.
• Perform user administration duties.
• Project site office mobilizations, relocations, and decommissioning.
• Proven experience as IT Support Analyst or relevant position with five to seven years of experience as a Site Support Analyst.
• Excellent diagnostic and problem-solving skills.
• Excellent communication ability.
• Excellent customer service and soft skills.
• Experience with Windows 10.
• Experience with Mac OS & Apple IOS. Microsoft MDT. Microsoft Office suite & O365, Intune. Active Directory /Azure. BitLocker and File Vault encryption. Remote Desktop support. Advanced printer / peripheral device troubleshooting (Canon uniflow, Ricoh).
• Install, modify, and repair computer hardware and software. TCP/IP, DNS and DHCP knowledge.
• Remote support for handheld smartphones and tablets.
• ServiceNow knowledge.
• IT Asset Management.
• Experience with Dell Premiere.
• Experience with submitting and tracking of Purchase Orders.
• Cisco Call Manager: Experience with Adds, Moves and Changes.
• Skills in organizing, prioritizing, and scheduling workflow.
• Outstanding organizational and time-management skills.
• In depth understanding of diverse computer systems and networks.
• Knowledge of internet security and data privacy principles.
• Able to work with Cross-Functional teams.
• Able to work well under pressure.
• Able to work with a sense of urgency.
• Possess a responsible attitude.
• Travel to jobsites and project offices providing support.