Site Support Analyst

  • Location: Philadelphia , Pennsylvania
  • Type: Contract To Hire
  • Job #157943

firstPRO is seeking a qualified Site Support Analyst for our client, a large consulting firm located out of Pennsylvania. They are seeking someone that can provide on-site second level technical support to local end users on various technical issues relating to hardware, software, and peripherals.


Site Support Analyst

Job Details

  • Compensation: $28 – $30/hour with benefits (Health, Dental, Vision), conversion up to $60,000/year
  • Type: Contract to Hire
  • 100% Onsite
  • Schedule: Monday through Friday, 8:30 AM to 5:30 PM


Job Responsibilities and Requirements

  • Reporting to office Monday through Friday.
  • Provide on-site & remote support to resolve IT incidents and requests in a timely manner to a wide range of stakeholders via Phone, in person or email as appropriate.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, supporting mobile devices, hardware, imaging desktops/laptops, configuring systems and applications.
  • Troubleshoot corporate equipment connecting to the LAN and WAN including VPN and remote users.
  • Develop, document and revise SOP procedures and knowledge base articles as needed.
  • Perform user administration duties.
  • Project site office mobilizations, relocations, and decommissioning.
  • Proven experience as IT Support Analyst or relevant position with five to seven years of experience as a Site Support Analyst.
  • Excellent diagnostic and problem-solving skills.
  • Excellent communication ability.
  • Excellent customer service and soft skills.
  • Experience with Windows 10.
  • Experience with Mac OS & Apple IOS. Microsoft MDT. Microsoft Office suite & O365, Intune. Active Directory /Azure. BitLocker and File Vault encryption. Remote Desktop support. Advanced printer / peripheral device troubleshooting (Canon uniflow, Ricoh).
  • Install, modify, and repair computer hardware and software. TCP/IP, DNS and DHCP knowledge.
  • Remote support for handheld smartphones and tablets.
  • ServiceNow knowledge.
  • IT Asset Management.
  • Experience with Dell Premiere.
  • Experience with submitting and tracking of Purchase Orders.
  • Cisco Call Manager: Experience with Adds, Moves and Changes.
  • Skills in organizing, prioritizing, and scheduling workflow.
  • Outstanding organizational and time-management skills.
  • In depth understanding of diverse computer systems and networks.
  • Knowledge of internet security and data privacy principles.
  • Able to work with Cross-Functional teams.
  • Able to work well under pressure.
  • Able to work with a sense of urgency.
  • Possess a responsible attitude.
  • Travel to jobsites and project offices providing support.




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