firstPRO is seeking a qualified Desktop Technician for our client, a large memorial services organization based out of Pennsylvania. They are seeking someone that can fix PC’s, perform break fixes, and image/deploy machines.

Desktop Technician
 

Job Details

• Compensation: $28 – $30/hour with benefits (Health, Dental, Vision)
• Type: Contract to Hire
• 100% Onsite
• Schedule: Monday through Friday, 8:30 AM to 5:00 PM

Job Responsibilities

• Doing desktop visits for home office users.
• Work on Various Projects as needed.
• Work in Computer Lab.
• Imaging desktop/laptops.
• Ship equipment to sites.
• Manage inventory.
• Working knowledge and competency to perform hardware repairs on Laptops, Desktop, Chromebooks, and Printers.
• Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a mixed Windows 10 & 7 environment over the phone.
• Using remote control tools to assist customers when needed.
• Troubleshooting competency, which includes the ability to problem solve hardware and software issues.
• Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented customers.
• Demonstrate a highly developed sense of integrity and commitment to customer satisfaction.
• Troubleshoot corporate applications and assign issues to the appropriate support group as needed.
• When needed: Answer and resolve inbound technical calls at a corporate help desk, efficiently and professionally.
• Meet or exceed statistical metrics regarding; ticket and call quality, first call resolution, and call handle time.

Job Requirements

• High School Diploma a must
• 3+ year experience providing support in a corporate environment
• 3+ year experience supporting PC-based software applications in a network environment (Windows 10 & 7, MS Office, Google Apps and accounting/financial software)
• 1+ year in a Windows network environment
• Telecommunication experience is a plus
• MAC support experience is a plus
• Experience with iSeries is a plus Spanish speaking is a plus