Desktop Technician

  • Location: Bensalem , Pennsylvania
  • Type: Contract To Hire
  • Job #158068

firstPRO is seeking a qualified Desktop Technician for our client, a large memorial services organization based out of Pennsylvania. They are seeking someone that can fix PC’s, perform break fixes, and image/deploy machines.


Desktop Technician

Job Details

  • Compensation: $28 – $30/hour with benefits (Health, Dental, Vision)
  • Type: Contract to Hire
  • 100% Onsite
  • Schedule: Monday through Friday, 8:30 AM to 5:00 PM


Job Responsibilities

  • Doing desktop visits for home office users.
  • Work on Various Projects as needed.
  • Work in Computer Lab.
  • Imaging desktop/laptops.
  • Ship equipment to sites.
  • Manage inventory.
  • Working knowledge and competency to perform hardware repairs on Laptops, Desktop, Chromebooks, and Printers.
  • Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a mixed Windows 10 & 7 environment over the phone.
  • Using remote control tools to assist customers when needed.
  • Troubleshooting competency, which includes the ability to problem solve hardware and software issues.
  • Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented customers.
  • Demonstrate a highly developed sense of integrity and commitment to customer satisfaction.
  • Troubleshoot corporate applications and assign issues to the appropriate support group as needed.
  • When needed: Answer and resolve inbound technical calls at a corporate help desk, efficiently and professionally.
  • Meet or exceed statistical metrics regarding; ticket and call quality, first call resolution, and call handle time.



Job Requirements

  • High School Diploma a must
  • 3+ year experience providing support in a corporate environment
  • 3+ year experience supporting PC-based software applications in a network environment (Windows 10 & 7, MS Office, Google Apps and accounting/financial software)
  • 1+ year in a Windows network environment
  • Telecommunication experience is a plus
  • MAC support experience is a plus
  • Experience with iSeries is a plus Spanish speaking is a plus

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