firstPRO is seeking a qualified Mobility Support Analyst for our client, a large production company based out of Pennsylvania. They are seeking someone with experience in wireless support and tele sales call center/customer service.

Mobility Support Analyst

Job Details

• Compensation: $20 – $22/hour with benefits (Health, Dental, Vision)
• Type: Contract to Hire
• Schedule: Monday through Friday, 9:00 AM to 6:00 PM
• 3 days onsite for 2 months during training, then 100%

Job Responsibilities

• Respond to a high volume of customer contacts and account team requests
• Provide clients with relevant, accurate information on products and services
• Research and resolve basic product, service, and support issues
• Thoroughly document all inquiries providing applicable communication related to transaction type
• Maintain a customer focus by listening actively and maintaining composure
• Adhere to schedules and manage time effectively to achieve department performance goals
• Provide on-call coverage on a rotating basis

Job Requirements

• Minimum – High School Diploma / Desired – AA Degree in Business or related field
• 1-2 years of experience in customer service and/or telesales call center taking inbound or placing outbound calls to customers. Preferably in the wireless and or telecommunications industry.
• Advanced knowledge in Microsoft Office applications
• Strong problem-solving skills and attention detail