Mobility Support Analyst

  • Location: Blue Bell , Pennsylvania
  • Type: Contract To Hire
  • Job #158206

firstPRO is seeking a qualified Mobility Support Analyst for our client, a large production company based out of Pennsylvania. They are seeking someone with experience in wireless support and tele sales call center/customer service.


Mobility Support Analyst

Job Details

  • Compensation: $20 – $22/hour with benefits (Health, Dental, Vision)
  • Type: Contract to Hire
  • Schedule: Monday through Friday, 9:00 AM to 6:00 PM
  • 3 days onsite for 2 months during training, then 100%


Job Responsibilities

  • Respond to a high volume of customer contacts and account team requests
  • Provide clients with relevant, accurate information on products and services
  • Research and resolve basic product, service, and support issues
  • Thoroughly document all inquiries providing applicable communication related to transaction type
  • Maintain a customer focus by listening actively and maintaining composure
  • Adhere to schedules and manage time effectively to achieve department performance goals
  • Provide on-call coverage on a rotating basis


Job Requirements

  • Minimum – High School Diploma / Desired – AA Degree in Business or related field
  • 1-2 years of experience in customer service and/or telesales call center taking inbound or placing outbound calls to customers. Preferably in the wireless and or telecommunications industry.
  • Advanced knowledge in Microsoft Office applications
  • Strong problem-solving skills and attention detail



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