IT Support Analyst

  • Location: Warrington, Pennsylvania
  • Type: Contract To Hire
  • Job #158216

firstPRO is looking for an IT Support Analyst for our client, who has a strong foothold in the healthcare industry. In this role, the person hired will be primarily responsible for providing advanced technical support to end users while executing root-cause analysis and escalating complex issues appropriately. This is a hybrid, contract-to-hire opportunity, with compensation up to $28/hour based on experience.


  • Installing, diagnosing, repairing, maintaining, and upgrading all end user hardware and software
  • Evaluate, prioritize, and respond to service requests/incidents with troubleshooting steps and resolution
  • Perform analysis of service request data and implement solutions to identified patterns by self-service implementation or user education
  • Procurement of end user equipment and software (this includes laptops, desktops, peripheral equipment such as monitors, docking stations, etc.)
  • Managing MDM deployments/changes
  • Antivirus Centralized Console Management
  • Computer Imaging/Deployments
  • EMR system upgrades


  • 4+ years of experience working in a structured support department
  • Experience in problem triage, analysis, and solution development for systemic hardware and software related problems
  • Setup, configuration, troubleshooting of desktop/laptop hardware and software
  • Experience working in a structured process driven environment
  • Experience supporting remote users in multiple different remove access environments
  • Microsoft 365 Administration (Exchange, Teams, SharePoint)

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