firstPRO is seeking a qualified IAM Consultant for our client, a leading distributor based out of New Jersey. They are seeking someone with experience in creation, removal, and maintaining account permissions and access control for various IT solutions and business applications.

IAM Consultant

Job Details

• Compensation: $30 – $33/hour with benefits (Health, Dental, Vision)
• 100% Remote
• Type: Contract
• Schedule: Monday through Friday, 8:30 AM to 5:00 PM

Job Responsibilities

• Following Access Management (IAM) processes for provisioning and de-provisioning.
• Timely processing of application requests:
• New User Access
• Existing User Access Changes
• Removal of Access
• Timely processing of user terminations for all centrally managed systems
• Working with remote IT teams to process terminations in a local environment and follow-up, as necessary.
• Daily processing of requests for systems like Active Directory, O365, Business Applications etc.
• Knowledge of the systems below required:

• Active Directory
• Microsoft O365

• Knowledge of any systems below considered a plus:

•  Bistrack
•  Catalyst
• Great Plains
• Blackline
• Concur
• Azure

• Responsible for meeting related service goals and measures to ensure service levels are attained.
• Provide timely completion of access service requests, following up with approvers and requesters where necessary to meet service level objectives for time to resolution. •
• Provide weekly and monthly SLA reports for service requests. Analyze data and recommend improvements.
• Develop and maintain IAM operational documentation, process, and procedures.    
• Working with SOX and Audit teams to ensure any Identity and Access risks are mitigated.
• Ensure IT Security policies and procedures are followed.
• Using the ITSM tool SolarWinds Service Desk for managing and tracking requests and Incidents
• Provide timely status as needed to the business and IT associates when working to complete a request.
• Ability to be discrete while handling confidential or personal data.
• Develop and maintain an advanced understanding of our customer’s use of technology.
• Maintain consistent and professional customer service and communication with the business and IT associates.
• Collaborate with colleagues to identify and remediate issues.
• Develop work processes, best practices, and implement changes to streamline operations.

Job Requirements

• Ability to support multiple efforts in parallel, in a highly matrix, fast-paced, multi-site organization experiencing rapid growth.
• Ability to learn new tools and processes to provide extraordinary service to our business customers.
• Ability to work independently with little day to day supervision.
• Ability to advance a solution by leveraging other customer IT groups.
• Strong analytical, problem-solving, and conceptual skills.
• Excellent communication (oral and written) and interpersonal skills.
• Possesses or can quickly acquire necessary knowledge of the following systems:     Windows Operating Systems, Active Directory, Microsoft Office 365, and Microsoft Azure