Application Support Specialist

  • Location: Langhorne, Pennsylvania
  • Type: Contract To Hire
  • Job #158428

firstPRO is looking for an Application Support Specialist for our client who is a major player in the home healthcare industry in lower Bucks County. This is a remote role; however, the ideal candidate will live within a commutable distance in case there is an instance in which an on-site presence is required. This role revolves around end user application support and providing support via chat and telephone. This is a contract-to-hire role, with compensation up to $23/ hour based on experience.

Qualifications:

  • Bachelor’s degree in information systems or a related discipline
  • 1-3 years’ experience working in a help desk environment providing application support
  • Technical expertise supporting and troubleshooting application issues in a Microsoft Windows environment
  • Comprehensive software in a client server environment
  • Strong knowledge of Microsoft Windows Operating Systems and Office applications
  • Committed to providing stellar customer service in a fast-paced environment
  • Ability to document and escalate complex problems to the Operations (OPS), Application Development (AD) departments (3rd level support issues) and third-party vendors such as Homecare Homebase
  • Manage the IT call tracking database by documenting a detailed description of all communications with users, all follow-up, and documented resolutions

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