IT Help Desk Specialist

  • Location: Plymouth Meeting, Pennsylvania
  • Type: Contract To Hire
  • Job #158504

firstPRO is looking for a Help Desk Specialist for our client located in Plymouth Meeting, PA. The IT Help Desk Specialist will answer questions and manage requests related to information systems (IS) production jobs


  • Assists users by answering questions and providing support in a timely manner.
  • Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
  • Records data required to analyze problems and track them to final solution.
  • Prepares and presents reports related to IS problems and help desk activity for management review and action.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Excellent interpersonal skills.
  • Ability to explain technical information in understandable language to nontechnical staff members.

Education and Experience:

  • Data processing experience required.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.

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