IT Help Desk Specialist
firstPRO is looking for a Help Desk Specialist for our client located in Plymouth Meeting, PA. The IT Help Desk Specialist will answer questions and manage requests related to information systems (IS) production jobs
- Assists users by answering questions and providing support in a timely manner.
- Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
- Records data required to analyze problems and track them to final solution.
- Prepares and presents reports related to IS problems and help desk activity for management review and action.
- Performs other related duties as assigned.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Excellent interpersonal skills.
- Ability to explain technical information in understandable language to nontechnical staff members.
Education and Experience:
- Data processing experience required.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.