firstPRO is seeking a qualified IT Help Desk Specialist for our client, a healthcare organization based out of Pennsylvania. They are seeking someone that’s adept in problem resolution and escalating advanced inquiries to appropriate technician or staff.

IT Help Desk Specialist

Job Details

• Compensation: $24 – $26/hour with benefits (Health, Dental, Vision)
• 100% Onsite
• Type: Contract to Hire
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM

Job Responsibilities

• Assists users by answering questions and providing support in a timely manner.
• Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
• Records data required to analyze problems and track them to final solution.
• Prepares and presents reports related to IS problems and help desk activity for management review and action.
• Performs other related duties as assigned.

Job Requirements

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent interpersonal skills.
• Ability to explain technical information in understandable language to nontechnical staff members.
• Data processing experience
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.