IT Help Desk Specialist

  • Location: Plymouth Meeting , Pennsylvania
  • Type: Contract To Hire
  • Job #158515

firstPRO is seeking a qualified IT Help Desk Specialist for our client, a healthcare organization based out of Pennsylvania. They are seeking someone that’s adept in problem resolution and escalating advanced inquiries to appropriate technician or staff.


IT Help Desk Specialist

Job Details

  • Compensation: $24 – $26/hour with benefits (Health, Dental, Vision)
  • 100% Onsite
  • Type: Contract to Hire
  • Schedule: Monday through Friday, 8:00 AM to 5:00 PM


Job Responsibilities

  • Assists users by answering questions and providing support in a timely manner.
  • Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
  • Records data required to analyze problems and track them to final solution.
  • Prepares and presents reports related to IS problems and help desk activity for management review and action.
  • Performs other related duties as assigned.


Job Requirements

  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Excellent interpersonal skills.
  • Ability to explain technical information in understandable language to nontechnical staff members.
  • Data processing experience
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift to 15 pounds at times.



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