Implementation Support Specialist

  • Location: Media , Pennsylvania
  • Type: Contract
  • Job #158579

firstPRO is seeking a qualified Implementation Support Specialist for our client, a large convenient store chain located out of Pennsylvania. They are seeking someone with experience in responding to escalation requests from install techs and resolving issues relating to system provisioning.


Implementation Support Specialist

Job Details

  • Compensation: $65 – $68/hour
  • 100% Remote
  • Type: Contract
  • Schedule: 2nd shift, Monday through Friday, 4:00 PM to 8:00 PM


Job Responsibilities

  • Respond to escalation requests from install techs and resolve issues relating to system provisioning
  • Windows OS configuration, Point of Sale (POS) application configuration
  • Ensure Ivanti Central Management is updated with the hardware changes
  • Escalate issues that cannot be resolved to the engineering team
  • Identify incident trends throughout the rollout and raise them to the Platform Operations Supervisor to assess for engineering fixes
  • Log incident tickets in ServiceNow for each contact
  • Maintain and execute checklists to verify all installation procedures were followed and the installation was completed to specifications
  • Attend daily project status meetings.
  • Communicate any major changes in the project to the Platform Operations Supervisor
  • Recommend process improvements to the project team to reduce the number of escalations


Job Requirements

  • 35 years Ivanti (previously LANDesk) experience managing windows clients in an enterprise environment
  • 5+ years support Windows desktops in an enterprise environment
  • Excellent Windows OS troubleshooting skills
  • Managing software deployment and remediation jobs with Ivanti (previously LANDesk)
  • Experience working on or leading small to medium sized projects 5+ years managing Active Directory for enterprise environments
  • Experience creating and deploying Windows Images to client devices

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