Technology Instructor

  • Location: Boston, Massachusetts
  • Type: Direct Hire
  • Job #158811
Summary:

Reporting to the Firm Technology Education Manager, the selected candidate provides educational and technology support services of a moderate to complex nature to ensure end-user productivity and efficiency. This position prepares, organizes and conducts educational and end-user support activities; and provides deskside coaching and best-practices analysis and advice. This position maintains records of instructional activities and attendance, evaluates program effectiveness, and monitors employee progress in one or more assigned offices.

Responsibilities:

                Instructional/Support Activities                                                                                     

  • Responds to end users and clients on technology-related issues and questions.

  • Prepares, organizes, and conducts educational and end-user support activities.

  • Provides coaching and best-practices advice.

  • Communicates with, evaluates usage patterns of, and recommends “best practices” to attorneys and staff to ensure optimal use of the firm’s technology based on knowledge of Firm technology

  • Demonstrates mastery of the firm’s applications.

  • May collaborate with other subject-matter experts in designing, documenting and delivering curricula and job-support solutions on in-house programs.

  • Delivers firm-wide, regional and local technology instruction in-person or online

  • Evaluates technology-training needs.

  • May assist in the planning and participation of all focus-groups and user-group meetings at the discretion of the manager.

  • Participates as an active participant/leader in focus-group and user-group meetings.

  • Serves as a key subject matter resource to team members within the office and the region, and to peers around the firm.

  • Writes technical articles for the internal knowledge base on identified issues, resolutions and work-arounds and on locally managed applications.

  • Attends internal “train-the-trainer” programs; seeks and attends personal technology skills-development seminars; and seeks and masters new skills-delivery and assessment tools.

  • Provides status reports to and communicates with the manager.

 

Technology and Business Analysis

  • Makes “best practices” recommendations on commonly used firm-supported applications; in this capacity, assists IT developers and attorneys and staff.

  • Actively participates (with testing and documentation) in software pre-pilots, pilots and rollouts.

  • Performs quality assurance testing.

  • Assists end users and clients on technology-related issues and questions.

  • Collaborates with the Help Desk on troubleshooting technical issues.

  • Provides ad hoc floor support & informal information gathering.

 

Education and Experience:

  • A Bachelor’s degree from a four-year college or university; and,

  • Minimum 3 years of related experience in technology training in an adult learning environment.

 

 

Other qualifications and requirements:

 

To perform the job successfully, an individual must demonstrate the following knowledge skills and abilities:

  • In-depth knowledge of most Firm supported software applications and possess the willingness to learn new software either through Firm or personal initiatives.

  • A solid understanding of adult learning and instructional processes.

  • Ability to translate technical features into business-related processes and user-friendly learning modules.

  • Excellent interpersonal, team building and team player skills.

  • Ability to write technical quick reference guides, effectively present information, and respond to inquiries from users and managers.

  • To perform this job successfully, the Technology Instructor must have advanced knowledge of office productivity software and Microsoft and mobile operating systems. 

  • Recommended but not required: Microsoft Office certification and any other relevant technical education and product certifications.

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