Service Desk Technician

  • Location: Cherry Hill, New Jersey
  • Type: Contract To Hire
  • Job #158834

firstPRO is looking for a Senior Service Desk Technician to work on-site in Cherry Hill, NJ for our client, who has a strong foothold in the insurance industry. This person will provide hands-on and remote export support to end users for computer, application, system, device, access, and hardware issues. This is a contract-to-hire position with compensation up to $25/ hour, working 8am-5pm Monday to Friday.



  • 2-3 years’ experience in a Service Desk Technician role
  • Strong knowledge of various Windows operating platforms including Windows 7 and Windows 10, primarily from a desktop/laptop perspective
  • Working knowledge of MacOS and iOS-based devices such as MacBook’s, iPads, and iPhones
  • Experience with supporting 3rd Party and in-house business applications from within a Service Desk role/function
  • Working knowledge of MS Active Directory, MS Exchange, and MS Outlook
  • Hands-on experience with the installation of computer hardware, printers, monitors, and TVs
  • Experience is support of end-user phones and peripherals issues from a Tier 1 level
  • Experience in on-boarding and off-boarding of staff both in the local office and remote workers
  • Experience in using and maintaining Service Desk applications
  • Working knowledge of supporting mobile devices, including mobile device management (MDM) applications
  • Exposure to supporting Cloud-based applications and services (SaaS)
  • Working knowledge of help desk software, databases, and remote-control support functions such as GoToAssist
  • Strong client-facing and communication skills. Customer-centric approach and mindset
  • Advanced troubleshooting and multi-tasking skills

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