Mobility Ahent

  • Location: Blue Bell , Pennsylvania
  • Type: Contract To Hire
  • Job #158854

firstPRO is seeking a qualified Mobility Agent, for our client, a technology consulting firm located out of Pennsylvania. They are seeking someone with experience in responding to a high volume of customer contacts regarding mobile device service addition and changes.


Mobility Agent

Job Details  

  • Compensation: $21 – $23/hour with benefits (Health, Dental, Vision)
  • Location: Blue Bell, PA
  • Hybrid (2-3 days a week onsite for the first 2-3 months, then 100% remote)
  • Type: Contract to Hire
  • Schedule: Monday through Friday 9:00 AM to 6:00 PM


Job Responsibilities

  • Respond to a high volume of customer contacts and account team requests
  • Provide clients with relevant, accurate information on products and services
  • Research and resolve basic product, service, and support issues
  • Thoroughly document all inquiries providing applicable communication related to transaction type
  • Maintain a customer focus by listening actively and maintaining composure
  • Adhere to schedules and manage time effectively to achieve department performance goals
  • Provide on-call coverage on a rotating basis


Job Requirements

  • Minimum – High School Diploma / Desired – AA Degree in Business or related field
  • 1-2 years of experience in customer service and/or telesales call center taking inbound or placing outbound calls to customers.
  • Preferably in the wireless and or telecommunications industry.
  • Advanced knowledge in Microsoft Office applications
  • Strong problem-solving skills and attention detail


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