firstPRO is seeking a qualified Salesforce Service Cloud Business Analyst for our client, a large producer located out of New Jersey. They are seeking someone with experience in CRM implementations in a regularly environment.

Salesforce Service Cloud Business Analyst

Job Details

• Compensation: $70 – $75/hour with benefits (Health, Dental, Vision)
• Type: Contract
• Location: 100% Remote
• Schedule: Monday through Friday, 8:30 AM to 5:00 PM

Job Responsibilities

• Effectively communicates with all stakeholders (internal and external).
• Acts as liaison between business users, other vendors, and IT counterparts to capture functional requirements.
• Lead and manage user acceptance testing activities to ensure the solution meets business requirements and new functionality, enhancements do not adversely affect existing functionality.
• Support business transition management, communication, and training
• Ability to work effectively in a team environment with onsite, and remote resources
• Ability to engage in all phases of a project to ensure that the C&D Salesforce Service Cloud solution meets all business requirements based on Functional Specifications.
• Ability to examine issues both strategic and analytically, challenging and proposing alternative solutions where applicable.

Job Requirements

• Experience in a Salesforce Business Analyst role, specifically with hands-on experience with Service Cloud and other consumer engagement technologies.
• Azure Dev Ops (ADO) experience a plus
• Wilke CRS experience a plus
• Experience with ITIL processes including SDLC documentation in a regulated environment
• Proven experience with computer system validation, leading, executing user acceptance testing.
• Data Migration experience a plus