Salesforce Service Cloud Business Analyst

  • Location: Ewing, New Jersey
  • Type: Contract
  • Job #158882

firstPRO is seeking a qualified Salesforce Service Cloud Business Analyst for our client, a large producer located out of New Jersey. They are seeking someone with experience in CRM implementations in a regularly environment.


Salesforce Service Cloud Business Analyst

Job Details

  • Compensation: $70 – $75/hour with benefits (Health, Dental, Vision)
  • Type: Contract
  • Location: 100% Remote
  • Schedule: Monday through Friday, 8:30 AM to 5:00 PM


Job Responsibilities

  • Effectively communicates with all stakeholders (internal and external).
  • Acts as liaison between business users, other vendors, and IT counterparts to capture functional requirements.
  • Lead and manage user acceptance testing activities to ensure the solution meets business requirements and new functionality, enhancements do not adversely affect existing functionality.
  • Support business transition management, communication, and training
  • Ability to work effectively in a team environment with onsite, and remote resources
  • Ability to engage in all phases of a project to ensure that the C&D Salesforce Service Cloud solution meets all business requirements based on Functional Specifications.
  • Ability to examine issues both strategic and analytically, challenging and proposing alternative solutions where applicable.


Job Requirements

  • Experience in a Salesforce Business Analyst role, specifically with hands-on experience with Service Cloud and other consumer engagement technologies.
  • Azure Dev Ops (ADO) experience a plus
  • Wilke CRS experience a plus
  • Experience with ITIL processes including SDLC documentation in a regulated environment
  • Proven experience with computer system validation, leading, executing user acceptance testing.
  • Data Migration experience a plus


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