Service Desk Analyst

  • Location: Fort Washington, Pennsylvania
  • Type: Contract To Hire
  • Job #158937

firstPRO is looking for a Service Desk Analyst for our client, who has a strong foothold in the technology space. The ideal candidate will have excellent customer service skills and will be comfortable in resolving level 1 and 2 client requests primarily via email but also over the phone. This is a hybrid, contract-to-hire opportunity so the ideal candidate will live close to the home offices in the Fort Washington, PA area. Compensation for this position is up to $25/ hour, based on experience.

 

Responsibilities:

  • Answer incoming phone calls and respond to emails in a timely fashion to provide wide-ranging IT remote support for client end users using MS 365
  • Always deliver excellent customer service
  • Provide technical support for desktops, laptops, network connectivity, business applications, voice-over-IP telephone systems, resetting network and application passwords according to information security guidelines
  • Proactively check the service desk que for requests
  • Participate in project-based activities including system builds, moves, and installs, and other projects

 

Requirements/ Experience:

  • Bachelor’s degree Computer Science, Information Systems or related field or a certificate from a Technical School/ Institute
  • 2-3 years’ service desk experience
  • Familiarity with MS 365, OneDrive, MS Teams, Windows Active Directory, Azure Active Directory
  • Excellent interpersonal and customer service skills
  • Experience with PC hardware installation, configuration, and troubleshooting
  • Support enterprise applications, client server and web-based

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