Mobility Support Agent

  • Location: Conshohocken, Pennsylvania
  • Type: Contract To Hire
  • Job #158992

firstPRO is looking for a Mobile Device Support Agent who will be comfortable responding to a high volume of customer contacts regarding mobile device service additions and changes, troubleshooting device and service issues, while interacting closely with account teams implementing client requests. This is a hybrid, contract-to-hire position, with compensation up to $23/hour based on experience.

 

Responsibilities

  • Respond to a high volume of customer contacts and account team requests
  • Provide clients with relevant, accurate information on products and services
  • Research and resolve basic product, service and support issues
  • Thoroughly document all inquiries providing applicable communication related to transaction type
  • Maintain a customer focus by listening actively and maintaining composure
  • Adhere to schedules and manage time effectively to achieve department performance goals
  • Provide on-call coverage on a rotating basis

 

Qualifications

  • Minimum – High School Diploma / Desired – AA Degree in Business or related field
  • 1-2 years of experience in customer service and/or tele sales call center taking inbound or placing outbound calls to customers. Preferably in the wireless and or telecommunications industry.
  • Advanced knowledge in Microsoft Office applications
  • Strong problem-solving skills and attention detail

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