firstPRO is seeking a qualified Service Desk Technician for our client, an IT consulting company based out of Pennsylvania. They are seeking someone experienced with being a frontline call taker tasked with resolving common issues in MS Windows OS and O365 environments.

Service Desk Technician

Job Details

• Compensation: $23 – $25/hour with benefits (Health, Dental, Vision) weekly pay
• 100% Remote
• Type: Contract to Hire
• Schedule: Monday through Friday, 8:00 AM to 5:30 PM

Job Responsibilities

• Field support calls and provide primarily remote technical support
• Hardware and software incident remediation
• Troubleshoot and resolve MS Azure incidents and requests
• Account provisioning/administration
• Hardware configuration/repair
• Actively manage assigned work in ticketing system, including timely and meaningful updates
• Support network printing devices
• Troubleshoot and resolve tickets for VPN and MFA issues
• Resolve network issues using understanding of IP addressing, subnetting, and TCP/IP

Job Requirements

• Minimum of 1-2 years of related experience
• Strong customer service skills with a strong attention to detail
• Experience with Windows Operating Systems, with an understanding of security permissions for Active Directory
• Experience supporting laptop/desktop workstations and troubleshooting problems related to end-user applications and network connections
• Experience troubleshooting Microsoft Office 365 and Office applications
• Familiarity with SharePoint and Exchange