Service Desk Technician

  • Location: Blue Bell , Pennsylvania
  • Type: Contract To Hire
  • Job #159087

firstPRO is seeking a qualified Service Desk Technician for our client, an IT consulting company based out of Pennsylvania. They are seeking someone experienced with being a frontline call taker tasked with resolving common issues in MS Windows OS and O365 environments.


Service Desk Technician

Job Details

  • Compensation: $23 – $25/hour with benefits (Health, Dental, Vision) weekly pay
  • 100% Remote
  • Type: Contract to Hire
  • Schedule: Monday through Friday, 8:00 AM to 5:30 PM


Job Responsibilities

  • Field support calls and provide primarily remote technical support
  • Hardware and software incident remediation
  • Troubleshoot and resolve MS Azure incidents and requests
  • Account provisioning/administration
  • Hardware configuration/repair
  • Actively manage assigned work in ticketing system, including timely and meaningful updates
  • Support network printing devices
  • Troubleshoot and resolve tickets for VPN and MFA issues
  • Resolve network issues using understanding of IP addressing, subnetting, and TCP/IP


Job Requirements

  • Minimum of 1-2 years of related experience
  • Strong customer service skills with a strong attention to detail
  • Experience with Windows Operating Systems, with an understanding of security permissions for Active Directory
  • Experience supporting laptop/desktop workstations and troubleshooting problems related to end-user applications and network connections
  • Experience troubleshooting Microsoft Office 365 and Office applications
  • Familiarity with SharePoint and Exchange

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