SAP Administrator/ Help Desk Analyst

  • Location: Salem, New Jersey
  • Type: Contract To Hire
  • Job #159319

firstPRO is looking for an SAP Administrator/ Help Desk analyst for our client, who has a strong foothold in the computer and software industry. This is a contract to hire role, and to be considered, candidates must live close to Mannington Township, NJ as this role is 100% on-site. Compensation for this position is up to $40/ hour, based on experience.

 

Responsibilities

  • Responsible for initial triage of incoming tickets to the HD, from service ticketing system or on-call phone, seeking help with computer-related issues
  • Proper initial analysis of ticket requirements in trafficking tickets to the correct resolver groups is critical
  • Monitoring SAP systems and responding to errors. Sys Admin Support
  • Schedule System batch and archive jobs
  • Maintain Documentation of procedures, systems jobs, forms, Security roles
  • User Admin and Role Management – Maintain User unique identifiers (PIN)
  • Troubleshoot authorization issues, run traces
  • Password resets for active users following security protocol
  • Update user information and assign or revoke permissions as appropriate.
  • Identify and communicate to Team leads of changes in roles, policies, and procedures.
  • Analyze and document required personnel and role reassignments to support site reorganizations and realignments.
  • Complete and Process Role Change Request Forms.
  • Process Program Change Transports as scheduled or Emergency SAP Transports
  • Deactivate Inactive Users on required schedule, monitor the number of active users
  • SAP User Audits, Generate Audit reports
  • Support Audit & Compliance activities
  • Support SOD (Segregation of Duties) Audits
  • Assist clients with setting up SAP reports and variants
  • Troubleshoot SAP Basis issues as needed (Printers, RF Users, runtime errors, system slowness)
  • Document and Schedule new reports in SAP; rerun failed jobs/reports
  • Security Reports as requested
  • On Call shift one week per month for major outage response

 

Skills

  • High school diploma/GED required (Associate degree preferred)
  • 4+ years’ experience in IT-related position
  • Familiarity with running HD service tools
  • Excellent customer service skills
  • Strong verbal communication and problem-solving skills
  • SAP experience required
    • SAP Security admin
    • Knowledge of SAP Security, SAP Authorizations & SOD’s, Admin Support and Monitoring
    • Understanding of SAP Implementations
    • Familiarity with SAP Landscape
  • AS400 experience desired
  • Ability to Handle Severity 1 and Major incidents

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