Onsite Help Desk/SAP Administrator

  • Location: Lansdale , Pennsylvania
  • Type: Contract To Hire
  • Job #159364

firstPRO is seeking a qualified Onsite Help Desk/SAP Administrator for our client, an IT consulting company located out of Pennsylvania. They are seeking someone that is experienced in SAP systems and responding to errors.


Help Desk/SAP Administrator

Job Details

  • Compensation: $40 – $43/hour with benefits (Health, Dental, Vision), Weekly Pay
  • Onsite
  • Type: Contract to Hire
  • Schedule: Monday through Friday, 9:00 AM to 5:00 PM


Job Responsibilities

  • Responsible for initial triage of incoming tickets to the HD, from service ticketing system or on-call phone, seeking help with computer-related issues
  • Proper initial analysis of ticket requirements in trafficking tickets to the correct resolver groups is critical Monitoring SAP systems and responding to errors.
  • Sys Admin Support Schedule System batch and archive jobs Maintain
  • Documentation of procedures, systems jobs, forms, Security roles User Admin and Role Management
  • Maintain User unique identifiers (PIN) Troubleshoot authorization issues, run traces
  • Password resets for active users following security protocol
  • Update user information and assign or revoke permissions as appropriate.
  • Identify and communicate to Team leads of changes in roles, policies, and procedures.
  • Analyze and document required personnel and role reassignments to support site reorganizations and realignments.
  • Complete and Process Role Change Request Forms.
  • Process Program Change Transports as scheduled or Emergency SAP Transports
  • Deactivate Inactive Users on required schedule, monitor the number of active users SAP User Audits, Generate Audit reports Support Audit & Compliance activities
  • Support SOD (Segregation of Duties) Audits Assist clients with setting up SAP reports and variants
  • Troubleshoot SAP Basis issues as needed (Printers, RF Users, runtime errors, system slowness)
  • Document and Schedule new reports in SAP; rerun failed jobs/reports
  • Security Reports as requested
  • On Call shift one week per month for major outage response



Job Requirements

  • SAP experience required
  • SAP Security admin Knowledge of SAP Security, SAP Authorizations & SOD’s, Admin Support
  • Monitoring Understanding of SAP Implementations
  • SAP Landscape AS400 experience desired
  • Logical Reasoning
  • Ability to Handle Severity 1 and Major incidents
  • Training available for some knowledge gaps



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