Support Analyst

  • Location: Hammonton , New Jersey
  • Type: Contract To Hire
  • Job #159408

firstPRO is seeking a qualified Hybrid Support Analyst for our client, a large distributor based out of New Jersey. They are seeking someone with experience in PC Rollouts, Ricoh Printers, Routers and Switches.


Hybrid Support Analyst

Job Details

  • Compensation: $30 – $32/hour with benefits (Health, Dental, Vision), Weekly Pay
  • Hybrid
  • Type: Contract to Hire
  • Schedule: 8:30 AM to 5:00 PM


Job Responsibilities

  • Develop and maintain an advanced understanding of our customer’s use of technology
  • Apply expert technical skills and knowledge in the support troubleshooting computer systems, hardware, and software across our customer
  • Work with IT associates and business partners to identify opportunities and adjust IT services accordingly
  • Assist with implementation of new ERP through expertise in various technical areas
  • Perform PC and Peripheral refresh at remote locations
  • Assist in the coordination and execution IP and Domain conversions
  • Maintain advanced working technology knowledge
  • Assist IT management and senior IT technical staff in developing departmental service guidelines and operating procedures
  • Maintain consistent and professional customer service and communication with end users and IT associates.
  • Provide timely status as needed to end users and fellow IT associates when working to resolve an incident
  • Must be a with the knowledge and experience to “get things done”
  • Participate in special projects or stretch assignments as required; execute projects to improve systems and operations
  • Provide technical assistance, guidance, and leadership to analysts and IT associates
  • Work with vendors to develop quotes, gain approvals, and facilitate ordering of equipment, software, solutions, and consulting services given documented needs, policies, and best practices.
  • Collaborate with colleagues to identify and remediate issues
  • Develop work processes and best practices and implement changes to streamline operations.


Job Requirements

  • Required education – Degree in IT Management, Computer Science, other related field, or equivalent experience
  • 5 years of desktop support
  • WIN OS | PC Rollouts | Ricoh Printers | Basic Networking (Routers, Switches, Wiring)    
  • Experience with Pin Pads, Credit Card Systems, and POS devices is required

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