Application Support Specialist

  • Location: Pennsauken , New Jersey
  • Type: Contract
  • Job #159463

firstPRO is seeking a qualified Application Support Specialist for our client, a large health organization located out of New Jersey. They are seeking someone that has experience in taking calls and tickets to assist in application support.


Application Support Specialist

Job Details

  • Compensation: $32/hour with benefits (Health, Dental, Vision, 401k)
  • Type: Contract to Hire
  • 100% Remote
  • Schedule: Monday through Friday, 8:30 AM to 5:00 PM


Job Responsibilities

  • Demonstrate and communicate the core values
  • Participate in special projects: prepare reports and presentations using Microsoft Office (Word, Excel and, PowerPoint, etc.).
  • Respond to technical support calls for all offices and field employees including full time and part time staff.
  • Troubleshooting of issues to resolution.
  • Provide technical support to all practices including but not limited to Homecare Homebase, BEARS, Portal, and Microsoft Office Applications.
  • Follow up with end-users for special, customer-service situations.
  • Ability to document and escalate complex problems to the operations (OPS), Application Development (AD) departments (3rd level support issues) and third-party vendors such as Homecare Homebase.
  • Analyze and communicate potential problems, errors & issues to management. 8. Manage the Information Technologies call tracking database by documenting a detailed description of all communications with users, all follow-up, and documented resolutions.


Job Requirements

  • Exemplifies characteristics of compassion, excellence, and reliability.
  • Four (4) year college degree in Information Systems or a related discipline.
  • One (1) to three (3) years’ experience working in a help desk environment providing applications support.
  • Technical expertise supporting and troubleshooting application issues in a Microsoft Windows environment.
  • Comprehensive software in a client server environment.
  • Strong knowledge of Microsoft Windows Operating Systems, and Office applications. 
  • Strong problem solving and teamwork skills.
  • Committed to providing excellent customer service in a fast paced, multi-tasking environment.



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