firstPRO is seeking a qualified Application Support Specialist for our client, a large health organization located out of New Jersey. They are seeking someone that has experience in taking calls and tickets to assist in application support.

Application Support Specialist

Job Details

• Compensation: $32/hour with benefits (Health, Dental, Vision, 401k)
• Type: Contract to Hire
• 100% Remote
• Schedule: Monday through Friday, 8:30 AM to 5:00 PM

Job Responsibilities

• Demonstrate and communicate the core values
• Participate in special projects: prepare reports and presentations using Microsoft Office (Word, Excel and, PowerPoint, etc.).
• Respond to technical support calls for all offices and field employees including full time and part time staff.
• Troubleshooting of issues to resolution.
• Provide technical support to all practices including but not limited to Homecare Homebase, BEARS, Portal, and Microsoft Office Applications.
• Follow up with end-users for special, customer-service situations.
• Ability to document and escalate complex problems to the operations (OPS), Application Development (AD) departments (3rd level support issues) and third-party vendors such as Homecare Homebase.
• Analyze and communicate potential problems, errors & issues to management. 8. Manage the Information Technologies call tracking database by documenting a detailed description of all communications with users, all follow-up, and documented resolutions.

Job Requirements

• Exemplifies characteristics of compassion, excellence, and reliability.
• Four (4) year college degree in Information Systems or a related discipline.
• One (1) to three (3) years’ experience working in a help desk environment providing applications support.
• Technical expertise supporting and troubleshooting application issues in a Microsoft Windows environment.
• Comprehensive software in a client server environment.
• Strong knowledge of Microsoft Windows Operating Systems, and Office applications. 
• Strong problem solving and teamwork skills.
• Committed to providing excellent customer service in a fast paced, multi-tasking environment.