firstPRO is seeking a qualified Technical Support Analyst for our client, a large manufacturer based out of Pennsylvania. They are seeking someone with experience in setting up workstations including phones, computers, and printers.

Technical Support Analyst

Job Details

• Compensation: $30 – $32/hour with benefits (Health, Dental, Vision), Weekly Pay
• Type: Contract
• Onsite
• Schedule: Monday through Friday, 8:30 AM to 5:00 PM

Job Responsibilities

• Conduct software and computer diagnostics, troubleshooting and repair as needed.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software.
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems, and to provide technical assistance and support.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Provide the best customer service possible.
• Ability to manage multiple task assignments.
• Answer and respond to telephone calls, email messages and helpdesk tickets from customers seeking guidance or assistance with technical issues.
• Keep accurate and up-to-date records in the various Helpdesk / IT Dept systems as well as provide required status reporting and time tracking for projects.
• Dependable, reliable, and predictable attendance is a requirement.
• Performs other job-related duties as necessary and/or assigned.
• May have occasional travel > 10% of the time

Job Requirements

• BS / BA Degree from an accredited college or technical school preferred.
• Experience in lieu of full degree will be considered.
• Experience evaluating software or hardware and recommending improvements or upgrades.
• Experience setting up and installing hardware and software including computers, peripherals, and networking equipment required.
• Ability to read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.