firstPRO is looking for an ERP Tech and Controls Analyst who will work on a team supporting various ERP systems and document and communicate the resolution of production tickets across all divisions. Compensation is up to $30/ hour, based on experience. This is a work from home position; although, our client prefers a candidate on the east coast as home offices are in New Jersey.

Responsibilities:

• Perform system configuration and security changes on our customer’s ERP Systems.
• Crosstrain on all our customer’s ERP Systems to maintain consistent support across all implementations.
• Create documentation for assisting others in performing specific system admin and maintenance tasks.
• Understand and follow our customer’s Change Management Policy to ensure compliance with internal and external audit requirements.
• Assists in reviewing statements of work/change requests/specs provided by outside vendors and ensuring compliance with customer policy.
• Interface with customer departments as needed.
• Assist in pulling reports for key IT SOX Controls and support control oversight across all divisions of our customer
• Interact with Internal Audit and third-party vendors to explain results of the controls testing
• Partner with the Business Process Support Team in resolving issues with each of the different ERP Systems within our customer
• Research and resolve incidents and problems as reported through the company’s IT Service Management (ITSM) platform
• Escalate an Incident to ERP Support Manager or other IT groups (Platforms, Network, BI, etc.) by providing a detailed assessment, including recommendations and serve as an intermediate point of escalation for other associates on the ERP Support Team
• Document and communicate the resolution of production tickets across all Divisions of our customer
• Coordinate closely with the ERP Support Manager in the documentation and resolution of all open tickets
• Provide timely status as needed to end users and fellow IT associates when working to resolve an incident
• Participate in developing departmental service guidelines and operating procedures
• Participate in projects or stretch assignments as a project team member
• Provide technical assistance, guidance, and leadership to other analysts and IT associates

Qualifications:

• AS Degree in IT Management, Computer Science, other related field, or equivalent experience
• 2 years’ experience in IT system administration
• ERP experience is preferred
• Works independently with routine supervision and can perform some complex tasks alone
• Ability to support multiple efforts in parallel, in a highly matrixed, fast-paced, multi-site organization experiencing rapid growth
• Provides technical support to others
• Ability to lead and work in remote teams across time zones and geographies
• Excellent communication and interpersonal skills, including written and oral communications
• Occasional weekend work or work off-hours if projects or assignments necessitate activity when workers are out of the office or if there are critical problems requiring IT intervention
• Some travel possible to customer locations along with business-related meetings & conferences
• Maintain a general/intermediate working knowledge of software tools including, but not limited to, OneDrive, Teams, ITSM Software etc.
• Maintain a strong working knowledge of ERP processes, our customer’s Core Build standards, and our customer’s ITSM software systems
• SQL query writing experience
• Driven to continuously improve processes