IT Support Specialist

  • Location: Vineland, New Jersey
  • Type: Direct Hire
  • Job #160074

firstPRO is looking for an IT Support Specialist who will be responsible to respond to issues in workstation, laptop, network access, and telephone areas. This is a full-time, 100% on-site position, with home offices located in Vineland, NJ. Compensation is up to $65,000/ year, based on experience.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Respond to calls and emails as required to support the operation.
  • General IT Support duties and training of end users (resolve desktop installation/corruption/malfunction issues, e.g., as required)
  • Support multiple sites remotely with application, hardware, Office 365 and SAP connectivity issues and folder security issues.
  • Perform software and application installation, and upgrades.
  • Create users and assign permissions in Active Directory and Office 365
  • Assist in computer networking and server operation functions.
  • Assist in the management and maintenance of system security including, but not limited to McAfee Antivirus.
  • Perform server and network monitoring.
  • Escalate unresolved issues to the Systems/Network Administrator and/or Manager of Infrastructure.
  • Develop and maintain system documentation for daily operations and disaster recovery
  • Assist the rest of the infrastructure team on large/team projects.
  • Work with Group IT to deploy company driven strategy and initiatives throughout the organization.
  • Seeks prioritization from the Manager of Infrastructure for prioritization of their own workload if needed.
  • Maintain a broad knowledge of current and emerging state-of-the-art computer/network systems technologies, architectures, and products.
  • Perform miscellaneous job-related duties as assigned.
  • Observe all safety rules and regulations and performs job in a safe manner.
  • Up to 25%+/- travel required throughout company Divisions.

 

QUALIFICATIONS:

  • Ability to communicate technical information to non-technical personnel.
  • Knowledge of available computing and/or network hardware and peripheral equipment.
  • Knowledge of computer and/or network security systems, applications, procedures, and techniques.
  • Ability to identify and resolve computer system malfunctions and operational problems.
  • Ability to provide a range of systems training and/or support activities for users.
  • Ability to comply with change control management procedures.
  • Ability to fully document all systems using a variety of tools, including Microsoft Visio.
  • Ability to provide a range of systems training and/or support activities for users and other technical staff members.
  • Ability to clearly log/track all working time.
  • 2-5 years professional experience in a service desk, help desk, or computer technician role.
  • A.S. degree in Information Technology or related field required
  • Microsoft Certified Professional in Operating Systems and/or Active Directory required
  • Either A+ or Network+ required. Manufacturing environment preferred.

 

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