Technical Support Engineer

  • Location: Harleysville, Pennsylvania
  • Type: Direct Hire
  • Job #160122

Hiring for Technical Support Engineer to help diagnose and alleviate inetnal and client-facing technical issues. This position is based out of Harleysville, PA and is open to US Citizens and Green Card holders only, sorry no sponsorship is available.

Responsibilities:

  • Document, manage, and service multiple client network systems (including documentation)
  • Discuss and diagnose technical issues
  • Work with virtualization, firewalls, and networking devices

Requirements:

  • 2 years experience providing computer and network support
  • Experience with Windows Server family 2012/2016, Active Directory, DNS, DHCP, etc.
  • Knowledge of current Microsoft Desktop Operating Systems
  • Experience with network firewall (SonicWALL especially)
  • Industry certification and Managed Service industry experience a plus

Skills:

  • Excellent communication and telephone manners
  • Ability to diagnose, troubleshoot, and resolve system and network-related issues on servers, desktops, peripherals, etc.
  • Ability to determine best practices and routines for various technical implementations and maintenance

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