Hybrid Network Operations Specialist

  • Location: Bucks County , Pennsylvania
  • Type: Contract
  • Job #160155

firstPRO is seeking a qualified Hybrid Network Operations Specialist for our client, a large convenience chain located out of Pennsylvania. They are seeking someone that will be able to perform daily network operations tasks and optimize network services.


Hybrid Network Operations Specialist

Job Details

  • Compensation: Up to $73/hour with benefits (Health, Dental, Vision), Weekly Pay
  • Hybrid (3 days onsite)
  • Type: Contract
  • Schedule: Monday through Friday, 7:00 AM to 6:00 PM


Job Responsibilities

  • Act as a subject matter expert in network operations.   Responsible for daily network operational support.  Manage incident and request ticket queue and write support procedures for tier 1 teams to increase 1st contact resolutions.
  • Support the Network Operations Team Lead by providing reports on incident trends and identifying potential problems requiring tier 3 escalation.
  • Represent the Network team in cross-functional support operations.
  • Create and maintain baseline performance of new network solutions.
  • Operate and maintain enterprise network monitoring and support tools.
  • Support network equipment at Store, corporate, and branch locations.
  • Act as a tier 2 escalation point for issues that can’t be resolved by NOC technicians and desktop support technicians.  Provide oversight and ensure proper escalation of all network incidents.
  • Assist in the development and adherence to policies and procedures associated with network security, support, training, and installation.
  • Ensure all network infrastructure is added to monitoring tools.
  • Create reports to capture network performance trends.
  • Maintain relationships and interface with tier 1 teams and vendor escalation reps to increase resolution times.
  • Prevent temporary or undocumented configuration changes. Create audit reports that identify and remediate non-standard configurations.
  • Fulfill service requests for various network services including DNS, DHCP, Firewall, WAF, load balancer.
  • Research, evaluate and stay current on network technologies. Maintain skills and capabilities through education, training, and hands-on experience.
  • Follow procedures for all changes, particularly firewall rule changes and configuration changes to equipment that is in scope for PCI-DSS audit.
  • Help in improving network operational & support activities to meet established service level agreements.
  • Assist in evaluating network solutions and make recommendations based on business or operational requirements.


Job Requirements

  • Bachelor’s degree related to Information Technology preferred or equivalent work experience.
  • 5+ years of related work experience in the field of networking.
  • Minimum of two years administering an enterprise network infrastructure with multiple branch locations in diverse geographical regions.
  • Skilled in LAN/WAN monitoring, and troubleshooting.
  • Recent experience in a network operations role.
  • CCNA certification preferred.
  • Familiar with wireless networking.  Experience with Cisco Meraki preferred.
  • Worked with ITSM ticketing tools. ServiceNow preferred.
  • Proficiency with layer 2 switching technologies including spanning tree, port security, private vlans, trunking. Cisco preferred
  • Experience troubleshooting BGP, OSPF, and EIGRP routing protocols.
  • Experience with firewall support and management.  Palo Alto preferred.
  • Experience with DDI solutions. Infoblox preferred
  • Experience with network monitoring tools, configuration automation, and performance reporting. Solarwinds preferred
  • Knowledge of standard support frameworks. (e.g., ITIL, COBIT, CMMI)
  • Understanding of network security principles, compliancy regulations, and maintenance of network security posture.  Experience with PCI-DSS compliancy preferred.
  • Experience supporting WAN circuits, routers, switches, firewalls, load-balancers, wireless and VPN technologies.
  • Familiar with SD-WAN technologies. Viptela preferred
  • Familiar with web proxy & content filter technologies
  • Experience maintaining, enhancing, and customizing network monitoring tools.
  • Expertise creating custom network performance reports and custom monitors and alarms in network monitoring tools. 



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