Onsite Technical Support Analyst

  • Location: Reading , Pennsylvania
  • Type: Contract To Hire
  • Job #160260

firstPRO is seeking a qualified Technical Support Analyst for our client, a large manufacturer based out of Pennsylvania. They are seeking someone that will respond to calls, emails, and helpdesk tickets.


Technical Support Analyst

Job Details

  • Compensation: Up to $30/hour with benefits (Health, Dental, Vision)
  • Type: Contract to Hire
  • Onsite
  • Schedule: Monday through Friday, 9:00 AM to 6:00 PM


Job Responsibilities

  • Conduct software and computer diagnostics, troubleshooting and repair as needed.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software.
  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems, and to provide technical assistance and support.
  • Prepare evaluations of software or hardware and recommend improvements or upgrades.
  • Provide the best customer service possible.
  • Ability to manage multiple task assignments.
  • Answer and respond to telephone calls, email messages and helpdesk tickets from customers seeking guidance or assistance with technical issues.
  • Keep accurate and up-to-date records in the various Helpdesk / IT Dept systems as well as provide required status reporting and time tracking for projects.
  • Dependable, reliable, and predictable attendance is a requirement.
  • Performs other job-related duties as necessary and/or assigned.
  • May have occasional travel > 10% of the time


Job Requirements

  • BS / BA Degree from an accredited college or technical school preferred. Experience in lieu of full degree will be considered.
  • Experience evaluating software or hardware and recommending improvements or upgrades
  • Experience setting up and installing hardware and software including computers, peripherals, and networking equipment required.
  • Ability to read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
  • Experience with Microsoft and Active Directory (adds/deletes)
  • Strong problem-solving skills.
  • Excellent time management skills.
  • Strong interpersonal and customer service skills.
  • Strong written and verbal communication skills.
  • Experience working in a manufacturing environment is a plus.

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