Onsite Technical Client Support Specialist

  • Location: Ewing , New Jersey
  • Type: Contract
  • Job #160305

firstPRO is seeking a qualified Onsite Technical Client Support Specialist for our client, a school based out of New Jersey. They are seeking someone experienced in providing technical support, incident response, escalation, and first contact resolution in a fast-paced environment.

 

Technical Client Support Specialist

Job Details

  • Compensation: Up to $32/hour with benefits (Health, Dental, Vision), Weekly Pay
  • Onsite
  • Type: Contract to Hire
  • Schedule: Monday through Friday, 8:45 AM to 5:00 PM

 

Job Responsibilities

  • Troubleshoot and resolve issues with computers and mobile technology devices, including diagnosing hardware, software, and operating systems issues
  • Maintain customer computers and mobile technology devices, including installing software, assisting with configuration, and upgrading software
  • Contribute to and help maintain IT support documentation (knowledge articles) for the campus’ technical support
  • Maintain knowledge and proficiency in the current infrastructure systems, such as Active Directory, Network Attached Storage, and eMail (Exchange/Gmail) and encryption tools and applications
  • Maintain knowledge and proficiency in collaborative applications used on campus including Microsoft Office, SharePoint, Teams, and OneDrive; Google Applications, and Zoom
  • Maintain familiarity with teaching and learning applications and tools, such as Canvas
  • Respond to, document, and resolve customer support requests in ServiceNow
  • Update management on current job requests and project work
  • When provided access to personal, proprietary and/or otherwise confidential data, maintain information in the strictest of confidence and follow procedures to ensure the privacy, security, and proper use of the data
  • Participate in the testing of new, upgraded or demo systems and services prior to those systems/services going into production; provide timely reports on testing results and/or related research
  • Provide IT Support backup to other campus departments and the OIT Solutions Center Tech Clinic when resources are needed
  • Work on special OIT projects as assigned to the team
  • As a part of the team, test the readiness of new or upgraded systems and services for production
  • Maintains specialized printing equipment and coordinates billing information to the department manager
  • Update personal computing configuration items and asset information in the Configuration Management Database (CMDB)
  • Use ServiceNow to organize, receive and update assignments

Job Requirements

  • A+, MCP, MCSE, Apple and/or MCSA certifications
  • Previous experience as a Mac Genius, or similar, supporting a MacOS environment
  • Experience providing technology support for a mid- or large-sized organization
  • Experience with Jamf, ServiceNow, Bomgar, and/or Drupal
  • Previous experience providing support in a higher education setting
  • Knowledge of scripting languages such as VBScript, PowerShell, and/or Apple script
  • Knowledge of MS SQL for queries and reporting
  • Familiarity with conference room audio-visual equipment

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