firstPRO is looking for an IT Support Technician for our client, a material-handling company located in Douglasville, PA. This employee will provide technical assistance to computer users on various hardware and software issues, and other related IT tasks. This is a hybrid position, so candidates will need to live within a commutable distance to be considered. Compensation for this role is up to $20/ hour, based on experience.

Responsibilities:

• Ability to work with both technical and non-technical personnel to solve computer related problems; provide explanations in easy-to-understand, step-by-step manner
• Strong interpersonal skills; patient manner in dealing with non-computer-literate co-workers
• Provide I/T team support by investigating and resolving computer software and hardware problems, and other system problems of end users.
• Identify, research, and resolve technical problems.
• Install and configure workstations based on company needs and requirements.
• Document, track, and monitor all support requests to ensure a timely resolution.
• Perform other duties or special projects as requested in I/T area of responsibility.

Requirements:

• General knowledge of Microsoft Windows operating systems and Microsoft Office Suite (Word, Excel, Power Point, Outlook)
• Knowledge of PC’s laptops, mouse, modems, fax and other electronic devices
• Excellent communication skills, strong work ethic; good organizational skills
• Desire to learn and unafraid to ask questions
• Ability to work independently as well as in a team environment
• Strong workstation and network troubleshooting skills
• Good understanding of existing network programs and capabilities
• Ability to work a minimum of full-time hours; overtime based on office schedule
• Specific vision abilities required include close vision, ability to adjust focus from computer screen to physical paperwork on the desk
• Ability to sit for extended periods to accomplish assigned work
• Ability to use hands to touch, handle and/or operate computer mouse, computer keyboard, stapler; reach with hands and arms
• Hand/eye coordination is necessary to use staplers, staple removers, tape dispensers, computer mouse, computer keyboard
• Ability to lift and/or move objects up to 50 pounds