Application Support Specialist

  • Location: Pennsauken, New Jersey
  • Type: Contract
  • Job #160775
firstPRO is seeking an Application Support Specialist role for our client, who has a strong foothold in the healthcare industry. This candidate will be providing 1st level phone support and should be prepared to be on the phone 75% of the time, so they need to have top-notch customer service skills. This role is primarily remote; however, the client would like to hire someone who does live within a commutable distance to Pennsauken, NJ. Compensation for this position is up to $25/hr., based on experience. This is a six-month contract role.

Responsibilities:

  • Participate in special projects: prepare reports and presentations using Microsoft Office (Word, Excel and, PowerPoint, etc.).
  • Respond to technical support calls for all offices and field employees including full time and part time staff. Troubleshooting of issues to resolution.
  • Provide technical support to all the practices including but not limited to Homecare Homebase, BEARS, Portal, and Microsoft Office Applications.
  • Follow up with end-users for special, customer-service situations.
  • Ability to document and escalate complex problems to the Operations (OPS), Application Development (AD) departments (3rd level support issues) and third party vendors such as Homecare Homebase.
  • Analyze and communicate potential problems, errors & issues to management.
  • Manage the Information Technologies call tracking database by documenting a detailed description of all communications with users, all follow-up and documented resolutions.
  • Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff. 

Qualifications:

  • Four-year college degree in Information Systems or a related discipline.
  • One to three years’ experience working in a help desk environment providing applications support.
  • Technical expertise supporting and troubleshooting application issues in a Microsoft Windows environment.
  • Comprehensive software in a client server environment.
  • Strong knowledge of Microsoft Windows Operating Systems, and Office applications.
  • Strong problem solving and teamwork skills.
  • Committed to providing excellent customer service in a fast paced, multi-tasking environment.
  • Excellent organizational, written, and oral communication skills.

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