IT Systems Analyst

  • Location: Philadelphia, Pennsylvania
  • Type: Direct Hire
  • Job #160913
Hiring for an IT Analyst to be the first line of response to customer technical service requests placed by phone, E-mail, or ticketing system. This role will be the first point of contact within the support team and will provide customer resolution. If they are unable to handle a request, they’re expected to escalate it to senior team members. This is a hybrid role with four days on-site and one remote, and offers an annual salary between $70-75,000.


  • Configure laptop workstations and Apple mobile phones for deployment to end user
  • Update/patch/manage imaging of laptops, mobile phones, iPads, and other hardware as needed
  • Provide support for VOIP phones, printers, fax machines, Wi-Fi-boosters, and other company hardware as needed
  • Familiarity with Active Directory, Microsoft O365 Admin Center support, remote support, remote desktop, domain controllers, backups, VPN, network support, docking stations, etc. preferred
  • Basic understanding of Windows server support, CPU, logical disk, and monitoring preferred
  • Troubleshoot workstation hardware and software issues for local and remote users


  • 5+ years of IT helpdesk support experience
  • Associates or Bachelor’s degree from an accredited college or university highly preferred. (A+, MCP, or MCSA certifications preferred as well)
  • Active Directory
  • Office 365 support and administration & SCCM administration
  • Knowledge of basic networking (DHCP, DNS, IP addressing)
  • Strong knowledge of common configuration of operating systems with emphasis on Windows 10 required. Experience with Mac, iPhone/Android devices, and Server 2012/2016/2019 helpful
  • Experience installing and troubleshooting common business applications, including PDF readers, QuickBooks, web-based applications, etc.
  • Experience using common IT tools, including TeamViewer, VNC, Remote Desktop, ticketing systems, anti-virus, backup solutions, etc.

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