Sr. Desktop Support Specialist

  • Location: Philadelphia, Pennsylvania
  • Type: Contract To Hire
  • Job #160979
firstPRO is looking for a Sr. Desktop Support Specialist for our client, who has a strong foothold in the healthcare field. This individual will combine their technical knowledge with their customer service skills to identify root causes and implement specific solutions. This role is 100% onsite, so candidates will need to live within a commutable distance to Center City, Philadelphia. This is a contract-to-hire role, with compensation up to $35/ hour. 5 years of desktop support experience is required to be considered for this role.

Responsibilities:

  • Deploy Windows and Macintosh desktops and laptops in accordance with IS standards.
  • Provide support for hardware and operating system issues for supported devices, ensure devices are appropriately patched and that core enterprise management software is installed, and troubleshoot issues as identified by end users.
  • Assist with configuring, deploying, and troubleshooting mobile apps, including assisting with enrolling in enterprise Mobile Device Management solutions.
  • Assist users with establishing and maintaining network connectivity to supported endpoints and mobile devices.
  • Adhere to standards with regards to connecting devices to wireless and wired networks, and to assist users with identifying the appropriate network(s) for each device.
  • Interface with networking teams to configure devices, including acquiring and configuring IP addresses and security settings to ensure device connectivity.
  • Assist in the installation, configuration and triaging of software and collaboration tools, including but not limited to productivity software such as Microsoft Office 365, videoconferencing tools such as Microsoft Teams, Zoom and Blue Jeans, cloud storage services such as Microsoft OneDrive, and custom scientific, clinical and education software as needed.
  • Initiate the scientific equipment onboarding process and partner with end users and vendors to complete the onboarding process.
  • Activities include but are not limited to documenting vendor requirements and technical architectures, assessing network and other infrastructure requirements, and engaging other IS teams and leadership as necessary to ensure the solution functions as intended.
  • Engage with the end users and vendor as necessary to conduct necessary maintenance.
  • Ensures the safety, confidentiality & security of data.
  • Serve as a lead for projects including the enterprise deployment of new or upgraded capabilities, the onboarding and set up of new departments and research laboratories, or the relocation of existing facilities to new locations.
  • Support responsibilities may include the break down and setup of computer equipment, configuring devices for wired and wireless network connectivity, communicating, training and installing new and upgraded software, and other project specific needs as identified.

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