Onsite Sr. Desktop Support Specialist

  • Location: Yeadon , Pennsylvania
  • Type: Contract To Hire
  • Job #160986
firstPRO is seeking a qualified Sr. Desktop Support Specialist for our client, a large health organization located out of Pennsylvania. They are seeking an individual with experience in repairing MAC OS/Windows OS and other desktop support to users in research labs.

Sr. Desktop Support Specialist
Job Details

  • Compensation: Up to $32/hour with benefits (Health, Dental, Vision), Weekly Pay
  • Onsite
  • Type: Contract to Hire
  • Schedule: Monday through Friday, 8:30 AM to 5:00 PM

Job Responsibilities

  • Deploy Windows and Macintosh desktops and laptops.
  • Ensure devices are appropriately patched and that core enterprise management software is installed, and troubleshoot issues as identified by end users.
  • Assist with configuring, deploying, and troubleshooting mobile apps, including assisting with enrolling in enterprise Mobile Device Management solutions.
  • Assist users with establishing and maintaining network connectivity to supported endpoints and mobile devices.
  • Configure devices, including acquiring and configuring IP addresses and security settings to ensure device connectivity.
  • Perform Installations, configurations and triaging of software and collaboration tools, including but not limited to productivity software such as Microsoft Office 365, videoconferencing tools such as Microsoft Teams, Zoom and Blue Jeans, cloud storage services such as Microsoft OneDrive, and custom scientific, clinical and education software as needed.
  • Documenting vendor requirements and technical architectures, assessing network and other infrastructure requirements, and engaging other IS teams and leadership as necessary to ensure the solution functions as intended.
  • Advise end users on policies, standards, and best practices, depending on the type of data.
  • Serve as a lead the support for projects. Such projects may include but are not limited to the enterprise deployment of new or upgraded capabilities, the onboarding and set up of new departments and research laboratories, or the relocation of existing facilities to new locations.

Job Requirements

  • At least 5 years of Desktop Support experience
  • Experience within a Windows/MAC OS environment
  • Bachelor’s degree preferred
  • Ability to troubleshoot peripheral equipment

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