Responsibilities:

• Assisting with the administration of various internal & external IT systems
• Responsible for the day-to-day running and maintenance of services, systems, and IT infrastructure including hardware, software, telecommunications, network, IT environment controls, etc. ensuring they work securely and reliably. 
• Ensuring adherence to IT infrastructure standards, policies, and procedures. 
• Troubleshoot and resolve high-level issues that require advanced technical knowledge. 
• Requires a solid understanding of networking including but not limited to: LAN/WAN, TCP/IP, VPN, NAT, Port Forwarding, vLAN, and Wireless. 
• Coordinate and implement network upgrades. 
• Recommends upgrades, patches, new applications, and equipment. 
• Perform root cause analysis and resolve faults and errors in applications. 
• Proactively managing and prioritizing multiple related projects, assignments, timelines, milestones, and follow-up communications. 

• Creating user guides, training curriculum, policies, and other pertinent documentation for internal and external partners. 

• Troubleshoot and resolve daily support tickets including end-user support via phone, email, and remote control. 

• Off-hours Duty – On-duty employee is required to be available and handle problems according to SOPs. 

• Manage VoIP phones and their networks. 
• Monitoring & Administration of backup process.  

• Manage the IT Asset (Hardware and Software) throughout the life cycle. 
• Ensure technical operational problems are resolved in a timely and effective manner. 
• Assist to define and implement the short-term and long-term goals of the IT Department. 
• Install, maintain, and troubleshoot hardware and software; resolve user and system problems; perform related work. 

• Design, build, configure, and maintain servers and workstations (for internal and customer systems). 
• Experience with installation, configuration, and managing CCTV, access control, and intercom systems. 

Qualifications: 

• CompTIA Network+, A+, or equivalent. 
• 4+ years of experience. 
• Experience with installation, configuration, and managing CCTV, access control, and intercom systems.