Essential Functions and Primary Responsibilities

• Develop and configure enhancements and changes to our Workday HCM application.
• Provide software support (troubleshooting and break fixes) to users of Workday HCM and related software.
• Work with users to define and deliver HCM data usage and reporting needs.
• Create specifications, documenting enhancement or reporting requests.
• Work with Director of Enterprise Systems to prioritize new requests.
• Evaluate service requests related to Workday HCM for reasonableness, effort required, and alternative options.
• Provide support to functional users and data specialists in creating and debugging their Workday HCM reports.
• Identify and create resources (tables, documentation, programs) to increase productivity of end users.
• Research, plan, and specify technical solutions to newly identified client business needs, as assigned.
• Maintain general awareness of advances and current trends in technology.
• Create process and technical documentation.
• Participate in professional development activities.
• Perform other related duties and projects as assigned.

Required Education, Training, and Experience

• Bachelor’s Degree with coursework in Information Technology or a related field, or with a certificate from a recognized program that indicates mastery of the tools and techniques for this position.
• Five (5) years of related professional experience.
• Technical proficiency in Enterprise-level HR or HCM modules including Core HCM, Benefits, Advanced Compensation, and Recruiting.
• Technical proficiency in Enterprise Integrations and Integration Tools in general.
• Ability to perform analysis and programming tasks both individually and as part of a team.
• Demonstrated excellent organizational skills.
• Ability to communicate effectively in writing and verbally.
• Client service and problem-solving approach to client work is critical.