Desktop Support Specialist
Job Details

• Compensation: Up to $32/hour with benefits offered (Health, Dental, Vision), Weekly Pay
• Type: Contract to Hire
• Onsite
• Schedule: Monday through Friday, 8:30 AM to 5:00 PM

Job Responsibilities

• Assist users with establishing and maintaining network connectivity to supported endpoints and mobile devices.
• Assist users with identifying the appropriate network(s) for each device.
• Configure IP addresses and security settings to ensure device connectivity.
• Assist in the installation, configuration and triaging software and collaboration tools, including but not limited to productivity software such as Microsoft Office 365, videoconferencing tools such as Microsoft Teams, Zoom and Blue Jeans, cloud storage services and Microsoft OneDrive, and custom scientific, clinical and education software as needed.
• Initiate the scientific equipment onboarding process and partner with end users and vendors to complete the onboarding process.
• Document vendor requirements and technical architectures, assessing network and other infrastructure requirements, and engaging other IS teams and leadership as necessary to ensure the solution functions as intended.
• Engage with the end users and vendor as necessary to conduct necessary maintenance.
• Adhere to all policies regarding the protection of sensitive data, and alerts supervisors to issues when identified.
• Advise end users on policies, standards, and best practices, depending on the type of data.
• Partner closely with Information Security to triage and investigate potential breaches upon identification and to assist users in service recovery as needed.

Job Requirements

• 2-3 years’ experience in IT
• Bachelor’s degree preferred.
• Experience in MAC and Windows OS